Our team

At Seriun, we take a customer-centric approach that produces excellent results. Our way of putting people first includes our colleagues, those who work with you on the front line as well as in the background.

We’ve invested a lot into building an excellent team. Each of our colleagues is skilled and motivated to do their best. We’re immensely proud of what we’ve created and we’re committed to continuing to help them support you.

See our people below and the story of how we’ve built such an amazing team that continues to go from strength to strength.

Speak to our team

How have we built a strong team?

Our people are at the core of our success – our ability to give our best to our customers and clients. Just like we concern ourselves with the ‘well-being’ of our customers and clients, we proactively support each and every one of our team members. We know they will help Seriun continue to evolve as a leading provider of managed IT, software and telecoms services.

– We recruit for attitude and fit, as well as for performance and skills

– All colleagues have structured reviews and are encouraged to make the most of personal development opportunities and build careers

– We reward a commitment to training – our people receive a pay rise for achieving a new certification

– We’re an established apprenticeship partner with Nelson & Colne College and Burnley Themis and we offer permanent jobs to the very best

– We support colleagues who want to change roles and even teams, which cross-pollinates skills and helps us serve clients holistically and empathetically

– Our documented employee strategy is supported by a rewards, recognition and engagement platform

– We’re committed to the well-being of our team, and offer benefits such as counselling, healthcare and dental care for them and their families

Admin

Emily Tynan

Executive Assistant

Finance

Raimonda Zapasnike

Head of Accounts

Leadership & Managerial

Bryn Speed

Business Development Manager

Leadership & Managerial

John Fraser

Network & Services Manager

Leadership & Managerial

Matthew Whittaker

Customer Experience Manager

Paul Jameson

Service Desk Manager

Jonathan Swinton

Account Manager

Annmarie Whatmough

Account Manager

Andrew Brookfield

Business Systems Consultant

James Vincent

Business Systems Consultant

Duncan Pratt

Project Engineer

Tom Bullock

Project Engineer

Richard Poole

Project Engineer

Paul Higham

Senior Support Engineer

Steven Robson

Project Engineer

Omar Lund

Field Service Lead

Joseph Joinson

Senior Service Desk Engineer

Jordan Whittaker

Support Engineer

Harry Davies

Support Engineer

Timon Holden

Support Engineer

James Whillock

Support Engineer

Ryan Parker

Apprentice Engineer

Jake Douglas

Apprentice Engineer

Finance

Raimonda Zapasnike

Head of Accounts

Admin

Emily Tynan

Executive Assistant

Recent Client Testimonials

James Denny
James Denny
11:31 10 Dec 20
Great team. Out of the box thinkers and there to solve not just todays problems, but are insightful enough to help shape our IT future.
Lisa Sourbutts
Lisa Sourbutts
09:37 17 Apr 20
CUBE HR were invited to assist Seriun with their People Strategy and what a pleasure it was. They are forward thinking and want to make their workplace amazing. The directors embraced all the... feedback from their employees and have already developed these into a two-year people plan. If they look after their employees this well, I can only imagine how well they look after their customers.read more
Beverley Bellas
Beverley Bellas
17:23 18 Mar 19
Seriun has been the ICT partner for Smith Jones since 2005. With a wealth of knowledge and experience they deliver an outstanding, pro-active and friendly service. They take care to understand our... business and people. Quite simply the best.Beverley Bellas Smith Jones Solicitorsread more
Open For Vintage
Open For Vintage
08:25 14 Aug 17
We have been dealing with Seriun now for a number of years as the main developer and administrator of our site. Their level of service is outstanding and they take a real and honest interest in... understanding our business so we can improve it. They are actively engaged in development and not just reactive to our requests. I would have absolutely no problem in recommending Seriun.read more
Myerson Solicitors
Myerson Solicitors
13:50 11 Aug 17
SERIUN have been a trusted partner for over 5 years, their team of dedicated professional and personable support staff have helped to keep our IT systems continuously up and running during this time.... They have taken an instrumental role in all the major IT projects we have undertaken, recently upgraded our IT infrastructure. They supported us closely while we moved to new offices and whilst undertaking these projects they ensured there was no downtime in operations, they are a valued member of our team.read more
Next Reviews

Service Delivery KPIs March 2021

KPIS Icon

25 secs

Average Waiting Time
(21s IVR security routing)

KPIS Icon

1998

Reactive Tickets Closed

KPIS Icon

88 %

Same Day Fix

KPIS Icon

99.8 %

Overall SLAs Met

KPIS Icon

99%

Client Satisfaction