Managed IT Services – Your IT Roadmap

Your IT Roadmap is a critical document that lays out how Seriun’s Managed IT Services will meet your business strategy. It’s a strategic document in itself, looking at critical requirements and proposing a clear way forward.

All our customers receive a bespoke IT Roadmap – they are as important for a customer requiring basic support as they are for one that needs an advanced service package. We review it annually to make sure you’re getting the service you need.

While we see this as the blueprint for moving forward, it has inbuilt flexibility. Just as your business evolves and the wider marketplace too, your roadmap will be able to accommodate change, unexpected stresses and new ideas too.

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How we create your IT Roadmap

Our first task is to deep-dive into your business so we can analyse process, workflow and the operational pain-points of your workforce. This comprehensive exercise involves the key stakeholders in the business – at board or senior management level.

The resulting GAP analysis reveals how IT services can support your day-to-day objectives and how the right solution can make them easier, more practical and beneficial for your business.

Examples of IT Roadmap criteria

  • Can users work seamlessly between devices?
  • Do users know how to use all the functions of their devices?
  • Are multiple systems trying to do the job of one good one?
  • Is your IT infrastructure old enough to need updating?
  • Where can time be saved using better hardware or software?
  • What risks to business continuity and growth can be reduced?
  • Is the age of the current system a factor in productivity?

How do we decide what you need?

Using the criteria like the examples above, we consider the various options open to you. Because of our experience, accreditations and partnership status, we’re able to suggest options that are beneficial to you – we don’t fit you into a box, we make the box fit you.

Managed IT Services – Support Packages

We are accredited with Quality Management System ISO9001 and Security System ISO 27001. We also hold project management and IT management certification in PRINCE2 and ITIL, plus the coveted CISSP (Certified Information Systems Security Professional). Seriun is also a Microsoft Gold Partner.

Our comprehensive range of Managed IT Service packages is scalable and flexible to your requirements.

Working with the best to deliver the best

Meet the team

Meet the people that make it all work

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Service Delivery KPIs March 2021

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25 secs

Average Waiting Time
(21s IVR security routing)

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1998

Reactive Tickets Closed

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88 %

Same Day Fix

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99.8 %

Overall SLAs Met

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99%

Client Satisfaction