Managed solutions for
growing businesses

Seriun is a leading Managed Service Provider of IT, telecoms and software services. Our objective is to provide proactive, effective solutions for these core technology services, which are a critical component to our clients’ success. We manage thousands of incidents, so our customers can focus on delivering exceptional service.

We have recently taken extra steps towards offering a fully customer-centric service that has exceptional added value to our customers. We’re proud to go above and beyond the level of customer service offered by competitors of the same size.

Our headquarters are in Lancashire and in 2020 we opened a new office in Manchester City Centre, giving great coverage to growing businesses across the North West and nationally across the UK.

Meet the team

The passion behind Seriun

Seriun was set up by Justin Sherwood and Richard Lee in 2003. They both had a passion for IT and the future of technology.

They wanted to make a real difference to businesses – helping them overcome their technical challenges by offering the right fit, while maintaining a focus on developing innovative solutions – and so Seriun was born.

In 2018 we had outgrown our Burnley headquarters and moved to a bigger facility in Barrowford, with good motorway connectivity to the North West and the rest of the UK. In 2020, due to growing demand, we opened a second office in Manchester.

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Our vision and approach

We are passionate about engaging and empowering our people to help you deliver service excellence.

We design people-focused solutions that support your business. We know that the right managed IT, telecoms and software provision will create opportunities for growth.

Our customer-centric, partnership-style approach is flexible and proactive. It makes us an ideal partner for ambitious businesses, particularly in specialist sectors that require diligent levels of compliance. With this in mind, we’re primed to scale our resources for fast-growth companies.

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Service excellence

We developed our XLA (eXperience Level Agreement) to ensure we give every customer, not only a unique experience, but the best experience possible by increasing their perceived value.

Our customer-centric approach ensures the services and solutions we provide are fit for purpose, operational and optimised, and delivered with service excellence. It removes barriers and enhances productivity, exemplifying a mature and modern service delivery.

In summary, our approach ensures that your teams have the tools to do their jobs efficiently and effectively to drive your business forward.

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Admin

Emily Tynan

Executive Assistant

Finance

Raimonda Zapasnike

Head of Accounts

Leadership & Managerial

Bryn Speed

Business Development Manager

Leadership & Managerial

John Fraser

Network & Services Manager

Leadership & Managerial

Matthew Whittaker

Customer Experience Manager

Paul Jameson

Service Desk Manager

Jonathan Swinton

Account Manager

Annmarie Whatmough

Account Manager

Andrew Brookfield

Business Systems Consultant

James Vincent

Business Systems Consultant

Duncan Pratt

Project Engineer

Tom Bullock

Project Engineer

Richard Poole

Project Engineer

Paul Higham

Senior Support Engineer

Steven Robson

Project Engineer

Omar Lund

Field Service Lead

Joseph Joinson

Senior Service Desk Engineer

Jordan Whittaker

Support Engineer

Harry Davies

Support Engineer

Timon Holden

Support Engineer

James Whillock

Support Engineer

Ryan Parker

Apprentice Engineer

Jake Douglas

Apprentice Engineer

Finance

Raimonda Zapasnike

Head of Accounts

Admin

Emily Tynan

Executive Assistant

Recent Client Testimonials

James Denny
James Denny

11:31 10 Dec 20
Great team. Out of the box thinkers and there to solve not just todays problems, but are insightful enough to help shape our IT future.

Lisa Sourbutts
Lisa Sourbutts

09:37 17 Apr 20
CUBE HR were invited to assist Seriun with their People Strategy and what a pleasure it was. They are forward thinking and want to make their workplace amazing. The directors embraced all the feedback from their employees and have already developed these into a two-year people plan. If they look after their employees this well, I can only imagine how well they look after their customers.read more

Beverley Bellas
Beverley Bellas

17:23 18 Mar 19
Seriun has been the ICT partner for Smith Jones since 2005. With a wealth of knowledge and experience they deliver an outstanding, pro-active and friendly service. They take care to understand our business and people. Quite simply the best.Beverley Bellas Smith Jones Solicitorsread more

Open For Vintage
Open For Vintage

08:25 14 Aug 17
We have been dealing with Seriun now for a number of years as the main developer and administrator of our site. Their level of service is outstanding and they take a real and honest interest in understanding our business so we can improve it. They are actively engaged in development and not just reactive to our requests. I would have absolutely no problem in recommending Seriun.read more

Myerson Solicitors
Myerson Solicitors

13:50 11 Aug 17
SERIUN have been a trusted partner for over 5 years, their team of dedicated professional and personable support staff have helped to keep our IT systems continuously up and running during this time. They have taken an instrumental role in all the major IT projects we have undertaken, recently upgraded our IT infrastructure. They supported us closely while we moved to new offices and whilst undertaking these projects they ensured there was no downtime in operations, they are a valued member of our team.read more

Next Reviews

Service Delivery KPIs March 2021

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25 secs

Average Waiting Time
(21s IVR security routing)

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1998

Reactive Tickets Closed

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88 %

Same Day Fix

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99.8 %

Overall SLAs Met

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99%

Client Satisfaction