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Managed solutions for growing businesses

Seriun is a well-established provider of IT, telecoms and software services. Our objective is to provide proactive, effective solutions for these core technology services, which are a critical component to our clients’ success.

Since we were founded in 2003, we have gained a reputation for delivering a high level of service – responsive, efficient, proactive and aligned.

Recently we have taken the extra steps towards a fully customer-centric service that has exceptional added value to our customers. We’re proud to go above and beyond the level of customer service offered by competitors of the same size.

Our headquarters are in Lancashire and in 2020 we opened a new office in Manchester City Centre, giving great coverage to growing businesses across the North West and nationally across the UK.

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Our vision and approach

We design people-focused solutions that support your business. We know that the right managed IT, telecoms and software provision will reveal opportunities for growth.

By understanding your business strategically, we can align ourselves to your requirements on an operational level. This means your employees will have the tools, software and support to allow them to be productive and get results.

Our customer-centric, partnership-style approach is flexible and proactive. It makes us an ideal partner for ambitious businesses, particularly in specialist sectors that require diligent levels of compliance. With this in mind, we’re primed to scale our resources for fast-growth companies.

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More about our customer-centric approach

This proactive, customer-centric approach makes sure the services and solutions we provide are fit for purpose, operational and optimised. It removes barriers and enhances productivity, exemplifying a mature and modern service delivery.

In summary, Seriun’s approach ensures their client’s employees have the tools, software that allow them to do their jobs efficiently and effectively. Resulting productivity and results are a benefit to the client.

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History of Seriun

Seriun was set up by Justin Sherwood. He worked in IT and was becoming increasingly frustrated at restrictions on the level of service he could offer his employers’ clients. He strongly believed excellent service is the key that would unlock potential in their clients’ businesses – and so Seriun was born.

Richard Lee joined soon after and the company grew slowly and steadily. In 2018, we had outgrown our Burnley headquarters and moved to a bigger facility in Nelson, with good motorway connectivity to the North West and the rest of the UK. In 2020, due to growing demand, we opened a second office in Manchester.

Working with the best to deliver the best

Meet the team

Meet the people that make it all work

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Service Delivery KPIs March 2021

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25 secs

Average Waiting Time
(21s IVR security routing)

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1998

Reactive Tickets Closed

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88 %

Same Day Fix

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99.8 %

Overall SLAs Met

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99%

Client Satisfaction