Hosted Solutions
Hosted solutions are cost-effective and simple to use. Also known as VoIP phone systems they are highly reliable and suitable for all size of business. Read more
Our highly skilled team are well versed in integrating hosted telephony solutions into clients’ businesses. We have hundreds of clients currently using hosted telephone solutions and are enjoying the wealth of benefits associated with Unified Communications, such as significant cost savings, increased efficiency and productivity.
Less
Clear Communication
Reap the benefits of clear communication for your teams and offices 24/7
Improve Productivity
Allowing your office-based and remote workers to improve communication
Cost-Effective Solutions
Ideal for small and medium sized businesses with a requirement for a scalable system
Hosted Phone System
Hosted solutions are a fast growing alternative to traditional ISDN phone lines, particularly within small to medium sized businesses. Switching to a hosted solution is becoming even more prevalent as 2025 grows closer, which is when BT will be switching off their PSTN and ISDN networks and migrating to a single IP core network.
Previously, hosted phone systems have been unreliable using old ADSL technology with mainly large companies having the impetus and budget to invest in latest broadband technology to support VoIP. However, in recent years the popularity of hosted business telephone solutions has continued to grow rapidly, along with broadband technology, including business fibre broadband – enabling faster speeds and improved performance that would remove latency and other factors that affect Hosted VoIP.
What are hosted solutions?
Hosted VoIP (Voice Over Internet Protocol) solutions transfer call data over the internet, which creates a streamlined method of communication for the user. With a variety of flexible options and features, hosted solutions are a comprehensive option for businesses that require a platform that can grow alongside their business.
Our experienced team specialise in hosted telephone solutions for businesses, handling all aspects of managing and maintaining the business phone platform.
Key features of HV Select
The features of HV select, our chosen hosted telephony solution, are as follows:
- 5000 inclusive minutes to UK landline & mobile numbers
- Handset
- Mobile client
- PC client
- Office UC Business
- Unlimited Auto Attendant
- Voicemail to email
- Video calling
- Call recording
- Call reporting
- Conferencing & screensharing facilities
- Full CTI integration with leading CRM’s
- Advance hunt group and contact centre features
- 24/7 network monitoring
- End-to-end service
- In-depth call analytics
- Training day to all UK users
Yealink T42
The Yealink T42 is a feature-rich phone for business. The 12 line IP phone delivers excellent sound quality along with a rich visual experience. It also supports productivity enhancing features, and utilises encryption protocols for to perform highly secure remote provisioning and software upgrades.
Specifications:
- 6 SIP account
- 6 paperless DSS keys
- 2.7" graphical LCD
- 192 x 64 resolution
- Dual-port Gigabit Ethernet
- HD speaker/handset
- 3 way conferencing
- USB recording
Yealink T46
The Yealink T46 is a revolutionary IP phone for executive users and busy professionals. High resolution TFT colour display delivers a rich visual experience. Yealink Optima HD technology enables clear, life-like voice communications. Supports Gigabit Ethernet, a variety of device connections, as well as productivity-enhancing features.
Specifications:
- 16 SIP account
- 10 paperless DSS keys
- 4.3" colour LCD screen
- 480 x 272 resolution
- Dual-port Gigabit Ethernet
- HD speaker/handset
- 3 way conferencing
- USB recording
Yealink T48
The Yealink T48 is an innovative IP phone for a fast-changing world. Designed for both local and international use by business, industry and commerce. It incorporates a large touch panel that makes switching between screens and apps very easy. Yealink Optima HD technology makes you feel like you are sat opposite the person at the other end of the call. It isbuilt forGigabit Ethernetand facilitates very rapid call handling. Productivity-enhancing features included.
Specifications:
- 16 SIP account
- 29 one-touch DSS keys
- 7" colour LCD touch screen
- 800 x 480 resolution
- Dual-port Gigabit Ethernet
- HD speaker/handset
- 3 way conferencing
- USB recording
Yealink W52P
The Yealink W52P Wireless DECT IP Phone, with base station, serves businesses with great features and stable performance. Affordable and simple, it is great for small business owners, retail outlets and café with less on-the-move communications. Stable HD Voice makes every call clear and efficient and the LCD display makes information browsing easy.
Specifications:
- Full duplex speaker phone
- 1.8” 128 x160-pixel LCD display
- 100 hour standby time
- 10 hour talk time
- Range: Indoor 50m/outdoor 300m
- Up to 5 handsets
- 5 SIP accounts
- 4 simultaneous voice calls
Yealink CP860 (Diamond IP Conference Phone)
CP860 is the next generation IP conference phone launched by Yealink. An original diamond-section design makes the product look dazzling, while also providing enhanced display and pickup effect. The CP860 combines fashion able design with HD voice quality, superb pickup efficiency, five-party conferences, joint calls, meeting recording and playback and other multiple advantages. The result is that it brings a high-quality, multifunctional user experience to small and medium-sized meeting rooms.
Specifications:
- HD voice quality
- Anti-glare screen
- 360 degree omnidirectional microphone pickup (3 meters)
- Extended pickup range with additional microphone (up to 5 meters)
- 64MB DDR2 memory
- 128MB Flash memory
- 2.7" graphical LCD
- Built-in PoE
- 5-way conference
Polycom VVX301
Powerful 6-line entry-level Business Media Phone for today's cubicle workers that handle low to moderate volume of calls and need crystal clear communications. Give your cubicle worker the best experience with this high-quality UC Business Media Phone. Designed for a broad range of environments for small and medium businesses. Efficient and productive calls with the unparalleled voice clarity and voice solutions of Polycom HD Voice. Improve productivity through an intuitive easy to use user interface. Reduce deployment and maintenance costs. Easy to upgrade and maintain
Specifications:
- Backlit grayscale graphical LCD (208 x 104)
- HD Voice up to 7KHz on all audio paths
- Asian character support
- Hard Keys: 12-key dial pad
- 4-way navigation cluster
- Supports VVX Expansion Module and VVX Color Expansion Module
- Expandability up to 3 modules
- Skype for Business and Office 365 Cloud PBX interoperability
Benefits of Hosted telephony Solutions
As a comprehensive system with a huge variety of features for the end user, there are many benefits of utilising a hosted business phone solution within your business.
Secure
A secure business phone system is vital in providing high quality customer service to your own clients. Hosted phone solutions provide optimal business continuity and disaster recovery with their call re-routing features.
Reliable
Our Service Licence Agreement (SLA) guarantees 99.9% uptime of our hosted telephony solution, therefore you can feel confident when utilising HV Select for your business.
Scalable
Hosted phone solutions are easy to scale, making them ideal for growing SMEs. The flexible number portability of HV Select means that numbers can be easily added and removed whenever required.
Minimal
Hosted phone solutions are an accessible way of utilising a comprehensive solution for your business, without the requirement for hardware. Our chosen platform, HV Select, provides the complete PBX functionality without the investment of PBX hardware.
Robust
As an enterprise grade hosted Broadsoft platform, our hosted phone solution is a robust and reliable option that can be integrated easily with other required business software.
Leave it to the professionals
If you require control over your level of IT or Telecoms support, and would like to find out more about how Seriun can reduce your IT costs and deliver a managed outsourced department – get in touch or give us a call now.
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Service Delivery KPIs October 2020
25 secs
Average Waiting Time
(21s IVR security routing)
2167
Reactive Tickets Closed
83 %
Same Day Fix
99.8 %
Overall SLAs Met
99%
Client Satisfaction
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Head office: Seriun, Unit 9 Vantage Court, Riverside Way, Barrowford, England, BB9 6BP
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Branch office: Blackfriars House, St Mary's Parsonage, Manchester, M3 2JA