Business call recording is an ideal solution for organisations that wish to monitor their team’s calls to improve customer service and provide seamless communication for their clients and customers.
We are an experienced telecoms provider with years of experience in providing reliable call recording and reporting solutions for our clients. We understand whilst calls are being recorded it is important that key statistics and information are easily accessible.
Monitor KPIs of individuals and entire departments on multiple site locations
Key statistics enable you to make informed choices about how your team operate
Enhance your businesses communication both existing and potential clients
Recording and reporting calls for your business can be a key factor of improving customer service and monitoring the productivity of your teams. We have worked with many businesses that have introduced comprehensive business call recording and have experienced a huge range of benefits.
We understand that there are a variety of requirements and legislation that the software must meet, so you can put your confidence in Seriun to provide reliable and cost-effective solutions for your contact centre team.
Importantly, all the call recording and reporting software options that our team provide are PCI compliant, therefore if you take payments over the phone our software meets the required standards.
Before making a recommendation for business call recording software, our experienced team will take the time to understand your requirements. If you are already utilising a software that lacks features you require, we will talk through these and provide a comprehensive system that is also easy for your users to utilise.
Whatever your requirements, our experienced team are here to assist you with successful call recording and reporting for your business.
Record calls across all your sites without impacting on quality. Business call recording software provides comprehensive reporting options on a variety of telephone solution types including VoIP, Extension and Trunk – with data being input into a single solution.
Find key statistics easily within the analytics dashboard, monitor how these change per team and user, making comparisons and progress easy to see.
Identify when purchased capacity is being reached with this function, simple and easy to read reports show peak number of concurrent calls per DDI between two dates.
Only see the information that you require with the flexible reporting tool, ideal for team meetings and to monitor the process of departments and specific teams. Flexible reporting provides a simple way to create comprehensive reports on the calls being received.
Specialist function to see the occurrence of unreturned missed calls and how these alter per teams, departments and sites.
Monitor how staff are performing with real-time data, which can be utilised to set KPIs and progress meetings.
Monitor the quality of calls to improve quality standards and provide a seamless communication experience for your clients and customers.
The Samsung SMT I3105 IP Telephone is the entry level IP Telephone designed to replace traditional digital telephones. Perfect for common areas, lobbies and waiting rooms, the SMT-i3105 offers a level of capacity, functionality and features that are well suited to low to moderate users. It offers easy call transfer, hold and mute capabilities and can be placed on a desk or wall mounted.
The SMT-i6010 is a functional and user friendly entry-level IP phone, suitable for most staff areas in small and medium-size offices this handset is popular amongst our customers. The Samsung IP handset is easy to use, stylish to look at and offers crystal clear communications. Direct access to voice mail, call logs and system directory are just a few of the items accessible at the touch of a button.
A superb IP phone for executive assistants and managers, the SMT-i6011 VoIP phone offers a polished and professional look. With integrated WiFi and Bluetooth, this desk phone offers a lot of advanced features for a very competitive price. As well as the standard capabilities you would expect from a telephone of this calibre, the SMT-i6011 also offers much more than the standard.
The SMT-i6020 desk phone is a practical addition to the SMT-i600 series that offers convenient features for all members of staff, including volume control, do not disturb feature, voice mail, conference calling, hold, re-dial, call forwarding, call mute and call transferring. The simple USB drive lets you easily configure new phones and upgrade phone software.
Perfect for executive offices, the SMT-i6021 is the next big thing in VoIP phones. This powerful IP phone connects with executives smartphones while offering many advanced telephony features, including wired and wireless connectivity, call sharing via Bluetooth, seamless call handover to your smartphone and crystal clear voice.
An executive level combination of power and style, the Samsung SMT-i5343 takes IP connectivity to a whole new level. This top-of-the-line and intuitive IP phone will seamlessly connect with employees’ mobile devices, enabling management and senior level staff to increase productivity and make the most of mobility.
Business call recording and reporting is designed to improve key processes within your business, therefore improving your clients and customers experience when dealing with your team. As businesses grow and expand, it can be difficult to monitor quality and how your teams are performing.
However, with business call recording you are able to monitor the calls in terms of number answered, time per call and much more. By monitoring these key statistics, you are able to make informed choices about how your business and tele teams operate.
Many of our clients have altered how their teams perform by integrating a business call recording and reporting software. Most importantly, they are able to improve both internal and external communication for their businesses.
If you require control over your level of IT or Telecoms support, and would like to find out more about how Seriun can reduce your IT costs and deliver a managed outsourced department – get in touch or give us a call now.
Head office: Seriun, Unit 9 Vantage Court, Riverside Way, Barrowford, England, BB9 6BP
Branch office: Blackfriars House, St Mary's Parsonage, Manchester, M3 2JA