Matthew Whittaker
Customer Experience Manager
Customer Care
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- Customer Care
Service Delivery KPIs March 2024
25 secs
Average Waiting Time
(21s IVR security routing)
1995
Reactive Tickets Closed
95 %
Same Day Fix
99.8 %
Overall SLAs Met
99%
Client Satisfaction
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We would love a chat about IT Support and Technology!
Burnley Office: Unit 9 Vantage Court, Riverside Way, Barrowford, England, BB9 6BP
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Manchester office: Office 505, Arkwright House, Parsonage Gardens, Manchester, M3 2LF
Burnley: 01282 500770
Manchester: 0161 3883533
Email: info@seriun.co.uk