Matthew Whittaker

Matthew Whittaker

Customer Experience Manager
Customer Care

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Customer Care

John Fraser

Network & Services Manager

Service Delivery KPIs September 2021

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25 secs

Average Waiting Time
(21s IVR security routing)

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1985

Reactive Tickets Closed

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87 %

Same Day Fix

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99.8 %

Overall SLAs Met

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99%

Client Satisfaction