IT SERVICES
We love IT and we’re passionate about giving our customers fully managed IT support they can rely on and seeing them enjoy the benefits – that’s why we do what we do!
THE SERIUN DIFFERENCE
What we can do for you
We embrace our customers uniqueness and appreciate they all have different needs. That’s why we have something for
every business. Take a closer look…
How we do it
There are five core components that enable us to deliver seamless and reliable IT support to all our clients:
Account Management
We review our work regularly to perfect our processes & ensure quality, consistency & reliability.
Servicedesk Management
We use our leading helpdesk management system to make sure all our managed IT support packages are delivered efficiently.
Onboarding
We make sure we thoroughly understand our client’s systems from the start so we can achieve the best results.
Monitoring and System Management
Our award-winning platform proactively measures critical performance elements, letting us deliver effective patch and resource management.
Technical Team
Our highly experienced team will ensure you always receive our excellent level of service.
The Seriun Wire
We pride ourselves on delivering service excellence, but we want you to hear it from those
that matter – our customers…
Manufax
Case Study
Find out more...The Seriun Wire
“We are now at the stage where we work closely with Seriun to shape and deliver strategic projects. They’ve become a valued and trusted supplier.”
David Baines
Operations Director, Manufax
Want to know more?
If you’re reviewing your information systems or require additional support, we would love to hear from you.
What our clients said...
“I wish to express my gratitude for the considerable amount of IT support and consultancy that you have provided to HR Savvy. I have no hesitation in recommending your services. You are firmly our ‘go-to’ people now for all things IT related.”
Tracey Murphy
Managing Director, HR Savvy
“Seriun’s thorough planning allowed us to move our full operations seamlessly to our new office, without incurring any downtime. We felt like we were in completely safe hands as they managed the whole process from start to finish, so we didn’t have to worry about a thing.”
Gordon Harper
IT Manager, Myerson
“We asked Seriun to deliver our marketplace platform. Their approach ensured that key business requirements were quickly identified and a strategic roadmap developed that resulted in the timely and cost effective delivery of our marketplace. Seriun have proven to be a strategic partner to Open for Vintage, and we highly recommend them.”
Colin Saunders
CEO, Open for Vintage
“We are now at the stage where we work closely with Seriun to shape and deliver strategic projects. They’ve become a valued and trusted supplier.”
David Baines
Operations Director, Manufax
“Justin Sherwood and his team at Seriun are not only the ideal outsourced IT provider, but their ability to create bespoke, niche solutions to suit the specific needs of our business means that partnering with them is a no brainer.”
Steve Adams
Managing Director, The Safari Store
“Now a trusted strategic partner of our company, they’ve helped us develop our existing IT infrastructure, our ICT systems and security. We rely on them for their unwavering expertise and rapid response. We’re constantly bombarded by alternative suppliers, but with the level of service we receive we won’t be moving.”
David Meehan
General Manager, Beta Group Ltd.
“Seriun have become our entire IT department! They dig us out of many a scrape and always seem to make it look easy! I cannot recommend them highly enough for network support, software development and all their other supplemental services. They are always responsive in our times of need and are incredible value for money.”
Jamie MacGregor
Managing Director, Bright Direction Training
“Seriun are an award winning company that really put the customer at the heart of their business operations. I have had the pleasure of working with them for the past 12 months and they are highly recommended.”
Mubarak Chati
Managing Director, 1 Events Media
“All up and running again with thanks to James from Seriun – he was excellent and resolved issues that BT couldn’t!”
Dr Daniel Keating
Director, Electromech
Working with the best to deliver the best
Meet the team
Meet the people that make it all work
Service Delivery KPIs June 2020
25 secs
Average Waiting Time
(21s IVR security routing)
1907
Reactive Tickets Closed
85 %
Same Day Fix
99.9 %
Overall SLAs Met
99%
Client Satisfaction
Talk to our team
We would love to chat with you!
Head office: Seriun, Unit 9 Vantage Court, Riverside Way, Barrowford, England, BB9 6BP
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Branch office: Suite 3 Southworth Business Suites, Southworth Rd, Newton-le-Willows WA12 0HS