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IT SERVICES

We provide a comprehensive range of IT services that can be tailored to exactly the kind of solution your business – and your workforce – needs to operate at its best.

If you’re changing your IT support provider, we guarantee a switchover that’s as orderly and fuss-free as possible. Once you’re under our wing, our knowledgeable team is on-hand whenever you need them. Backed by powerful systems, we’re consistent, reliable and proactively focused on achieving good outcomes for your business.

Tailored, proactive and flexible IT services

The right IT services will reveal opportunities for growth.  We get to know and understand your business strategically so to align ourselves to your needs on an operational level.

We design people-focused solutions that support your business. Your employees will have the tools, software and support to allow them to be productive and get results. Meanwhile, your IT services are flexible to meet challenges and requirements.

Our customer-centric, partnership-style approach is flexible and proactive. It makes us an ideal partner for ambitious businesses, particularly in specialist sectors that require diligent levels of compliance. With this is mind, we’re primed to scale our resources for fast-growth companies.

How we do it

These five core elements enable us to deliver a very high level of IT service provision to our clients.

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Account Management

We review our workand performance regularly to perfect our processes and ensure quality, consistency and reliability.

Servicedesk Management

Our leading helpdesk management system makes sure all our managed IT support packages are delivered efficiently.

Onboarding

We make sure we thoroughly understand client systems from the start so we can achieve the best results.

Monitoring and System Management

Our award-winning platform proactively measures critical performance elements so we can deliver effective patch and resource management.

Technical Team

Qualified, skilled and experienced, Seriun’s engineers and consultants ensure you always receive our excellent level of service.

The Seriun Wire

We pride ourselves on delivering service excellence, but we want you to hear it from those
that matter – our customers…

Manufax
Case Study

Find out more...

The Seriun Wire

“We are now at the stage where we work closely with Seriun to shape and deliver strategic projects. They’ve become a valued and trusted supplier.”

David Baines
Operations Director, Manufax

Want to know more?

If you’re reviewing your information systems or require additional support, we would love to hear from you.

Get in touch

Working with the best to deliver the best

Meet the team

Meet the people that make it all work

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Service Delivery KPIs March 2021

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25 secs

Average Waiting Time
(21s IVR security routing)

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1998

Reactive Tickets Closed

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88 %

Same Day Fix

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99.8 %

Overall SLAs Met

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99%

Client Satisfaction