Katie Suthers

Katie Suthers

Support Engineer
Service & Support

Meet other team members in this category

Service & Support

Omar Lund

Technical Project Manager

Service & Support

Duncan Pratt

Project Engineer

Service & Support

Steven Robson

Project Engineer

Service & Support

Joseph Joinson

3rd Line Engineer

Service & Support

Adam Waring

3rd Line Engineer

Service & Support

James Pratt

3rd Line Engineer

Service & Support

James Whillock

Senior Support Engineer

Service & Support

Chris Harris

Senior Support Engineer

Service & Support

Jordan Hines

Support Engineer

Service & Support

Ryan Parker

Support Engineer

Service & Support

Jake Douglas

Support Engineer

Service & Support

Shiraz Javed

Support Engineer

Service & Support

Marc Enright

Support Engineer

Service & Support

Sean Roche

Support Engineer

Service & Support

Cory Tennent

First Line Support

Service & Support

Taylor Hughes

First Line Support

Service Delivery KPIs March 2023

KPIS Icon

25 secs

Average Waiting Time
(21s IVR security routing)

KPIS Icon

2019

Reactive Tickets Closed

KPIS Icon

94 %

Same Day Fix

KPIS Icon

99.8 %

Overall SLAs Met

KPIS Icon

99%

Client Satisfaction