Justin Sherwood

Justin Sherwood

Managing Director
Leadership & Managerial
MBA, MCSE, Diploma Digital Electronics

After working in IT for several years, Justin had a desire for organisations to develop and improve the utilisation of technology. He has been a leader in the technology sector as a co-founder and Managing Director of Seriun for around two decades.

Justin holds an Executive MBA, Diploma in Digital Electronics, and various other industry certifications. His primary role is leading the strategic growth of Seriun, defining, and communicating the vision, and engaging the team to deliver the best service.

He has an entrepreneur’s spirit and considers himself a creative person, with a passion to utilise technology to solve business challenges. Always developing himself personally and enjoys making new business connections and meeting likeminded people.

Outside of work, he enjoys time with family, friends and is a member of Rossendale Rugby club.

“The recognition demonstrates our team’s passion and focus on delivering outstanding service.”

“The team have shown exceptional effort during this challenging time, and it’s incredible to have their commitment appreciated like this.”

Justin Sherwood – Managing director Seriun Ltd

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Business Development Manager

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John Fraser

Network & Services Manager

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Matthew Whittaker

Customer Experience Manager

Service Delivery KPIs March 2021

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25 secs

Average Waiting Time
(21s IVR security routing)

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1998

Reactive Tickets Closed

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88 %

Same Day Fix

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99.8 %

Overall SLAs Met

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99%

Client Satisfaction