Wayne Fulton

Wayne Fulton

Head of Cyber
Cyber Security
CCNA, MCITP, MCSA, IASME Governance, IASME Cyber Essentials, CSTM

Meet other team members in this category

Cyber Security

Timon Holden

Cyber Security Engineer

Service Delivery KPIs March 2023

KPIS Icon

25 secs

Average Waiting Time
(21s IVR security routing)

KPIS Icon

2019

Reactive Tickets Closed

KPIS Icon

94 %

Same Day Fix

KPIS Icon

99.8 %

Overall SLAs Met

KPIS Icon

99%

Client Satisfaction