Policies
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Our policies

You might have guessed by now that Seriun is keen on compliance. In this section, you’ll find our policies and other information you might need. We do review them regularly, in line with regulatory requirements and as we evolve our own business. If you have any questions about any of the policies in this section, don’t hesitate to get in touch and ask us more.

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Privacy Policy

Find out how we collect, store and manage your private information under the Data Protection Act 1988. Also, how you can ask us to remove your personal information from our records.

Read our privacy policy

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Cookie Policy

Discover what cookies are, which cookies we use when you visit our website, and what we use them for. You can also find out more about third party cookies and how you can remove cookies from your device.

Read our cookie policy

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GDPR Statement

Seriun undertook a mass review of all policies, procedures and documentation in line with our responsibilities under GDPR in May 2018. These are monitored and updated as required. Here’s what you need to know.

Read our GDPR policy

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T&Cs

All information we hold about your visits to our website are subject to the details in our privacy policy. Above and beyond that, here are our terms and conditions including the limitations of liability.

Read our T&Cs

Working with the best to deliver the best

Meet the team

Meet the people that make it all work

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Service Delivery KPIs March 2021

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25 secs

Average Waiting Time
(21s IVR security routing)

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1998

Reactive Tickets Closed

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88 %

Same Day Fix

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99.8 %

Overall SLAs Met

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99%

Client Satisfaction