IT, telecoms and software accreditations

ISO 9001

ISO 9001 focuses on how we provide quality services, efficiency and customer satisfaction. This is another international standard and is geared towards having satisfied customers and employees. It also provides a framework we use to continually improve our processes. The principles of the accreditation help us offer IT, telecoms and software services that add value to our customers’ businesses. It also aligns to our approach of keeping people at the centre of everything we do.

ISO 27001

ISO 27001 focuses on how we manage information security. The certification is the only auditable international standard of its kind. It defines the policies, procedures, processes and systems that manage information risks, including cyber attacks, hacks, data leaks and theft. The ISO 27001 certification shows we understand best practice information security processes and can put them into place. The certification is forward-thinking and takes a holistic approach, incorporating people and processes into best practice as well as technology.

Cyber Essentials Plus

Cyber Essentials Plus

We are an official Cyber Essentials and Cyber Essentials Plus accrediting body through our partnership with The IASME Consortium. Cyber Essentials and Cyber Essentials Plus are increasingly becoming a requirement for every business. Certification demonstrates your company actively reduces the risks of cyber hacking, therefore protecting your customers’ information and potentially sensitive data. We can guide you through Cyber Essentials and Cyber Essentials Plus to achieve both accreditations.

Crest accreditation

CREST accreditation signifies that our team of experts adheres to the highest industry standards, demonstrating their proficiency in identifying and mitigating potential security risks. This recognition reflects our dedication to protecting your digital assets in this ever-evolving cyber landscape. It also empowers us to provide you with robust, tailored, and innovative solutions that meet the rigorous demands of today's cyber challenges, ensuring your business operates in a secure and resilient environment.

Cyber Scheme Logo

The Cyber Scheme Team Member

Having Cyber Scheme Team Membership shows we have robust cyber security measures in place - assuring our clients with top-tier data protection. Additionally, our commitment extends to regulatory compliance, aligning our operations with industry standards for data security and privacy. This accreditation also reflects our proactive approach in safeguarding against emerging threats. By choosing us as your cyber security partner, you will be entrusting your digital security to a team dedicated to excellence, fortified by the highest industry standards.

Audited procurement supplier

We are an approved supplier on the UK government’s Crown Commercial Service (CCS) procurement platform. We can provide managed IT services and contracted services to the public sector through this platform, including government departments, local authorities and non-profit organisations. CCS is the UK’s biggest public procurement organisation, a government-led service for the public and third sectors. In order to operate within this service, Seriun has completed rigorous audit and vetting procedures. Contracted services are offered via Digital Marketplace; Managed IT services are offered via GCloud12.

Microsoft Gold Partner

This accreditation means we are in the elite tier of Microsoft partners – the most highly accredited independent technical support providers with best-in-class capability within the areas of: Small and Midmarket Cloud Solutions - delivering cloud productivity and security solutions for small and midsize customers migrating to Office 365; Cloud Platform - deploying, migrating and maintaining cloud applications and services on Microsoft Azure, helping your customers make use of secure, scalable, and reliable cloud solutions. Datacentre - designing, implementing and maintaining a Windows Server infrastructure in a scaled and highly virtualised environment.

3CX Partner

We have become a higher level 3CX partner, which shows our commitment to 3CX - our latest communications solution. 3CX is our cutting-edge scalable and flexible phone system that brings huge cost savings. The key features of Seriun 3CX include: call recording, call reporting, Android and iOS apps, Click2Call, CRM integration, call transferring, hold and DND, self-installation and management, video conferencing, colleague instant messaging, website live chat and talk, in-cloud and on-premise options, unlimited extensions, reduced telephony costs.

Cisco Select Partner

Our Service Desk team are fully Cisco trained and qualified, which provides our customers with peace of mind that they are in expert safe hands.

MSP 501 No1 Ranking

We attained No.1 status for IT support in the North West in the global MSP 501 rankings, in 2020, which honour the world’s best Managed Service Providers.

Finance

Raimonda Zapasnike

Head of Accounts

Finance

Joanne Cartmell

Accounts Executive

Admin

Michael Zhang

Project & Business Admin

Service & Support

Omar Lund

Technical Project Manager

Business Development

Bryn Speed

Business Development Manager

Marketing

Laura Brown

Marketing Manager

Marketing

Isabelle Butson

Marketing Executive

Customer Care

John Fraser

Network & Services Manager

Customer Care

Matthew Whittaker

Customer Experience Manager

Cyber Security

Timon Holden

Cyber Security Engineer

Cyber Security

Jack Hebden

Cyber Security Engineer

Business Systems

Andrew Brookfield

Business Systems Consultant

Business Systems

James Vincent

Business Systems Consultant

Service & Support

Duncan Pratt

Project Engineer

Service & Support

Steven Robson

Project Engineer

Service Desk Management

Paul Jameson

Service Desk Manager

Service & Support

Joseph Joinson

3rd Line Engineer

Service & Support

Adam Waring

3rd Line Engineer

Service & Support

James Pratt

3rd Line Engineer

Service & Support

James Whillock

Senior Support Engineer

Service & Support

Chris Harris

Senior Support Engineer

Service & Support

Jordan Hines

Support Engineer

Service & Support

Ryan Parker

Support Engineer

Service & Support

Jake Douglas

Support Engineer

Service & Support

Shiraz Javed

Support Engineer

Service & Support

Marc Enright

Support Engineer

Service & Support

Katie Suthers

Support Engineer

Service & Support

Sean Roche

Support Engineer

Service & Support

Cory Tennent

First Line Support

Service & Support

Taylor Hughes

First Line Support

Cyber Security

Timon Holden

Cyber Security Engineer

Cyber Security

Jack Hebden

Cyber Security Engineer

Business Systems

Andrew Brookfield

Business Systems Consultant

Business Systems

James Vincent

Business Systems Consultant

Service Desk Management

Paul Jameson

Service Desk Manager

Business Development

Bryn Speed

Business Development Manager

Customer Care

John Fraser

Network & Services Manager

Customer Care

Matthew Whittaker

Customer Experience Manager

Marketing

Laura Brown

Marketing Manager

Marketing

Isabelle Butson

Marketing Executive

Business Systems

Andrew Brookfield

Business Systems Consultant

Business Systems

James Vincent

Business Systems Consultant

Finance

Raimonda Zapasnike

Head of Accounts

Finance

Joanne Cartmell

Accounts Executive

Service & Support

Omar Lund

Technical Project Manager

Service & Support

Duncan Pratt

Project Engineer

Service & Support

Steven Robson

Project Engineer

Service & Support

Joseph Joinson

3rd Line Engineer

Service & Support

Adam Waring

3rd Line Engineer

Service & Support

James Pratt

3rd Line Engineer

Service & Support

James Whillock

Senior Support Engineer

Service & Support

Chris Harris

Senior Support Engineer

Service & Support

Jordan Hines

Support Engineer

Service & Support

Ryan Parker

Support Engineer

Service & Support

Jake Douglas

Support Engineer

Service & Support

Shiraz Javed

Support Engineer

Service & Support

Marc Enright

Support Engineer

Service & Support

Katie Suthers

Support Engineer

Service & Support

Sean Roche

Support Engineer

Service & Support

Cory Tennent

First Line Support

Service & Support

Taylor Hughes

First Line Support

Finance

Raimonda Zapasnike

Head of Accounts

Finance

Joanne Cartmell

Accounts Executive

Business Development

Bryn Speed

Business Development Manager

Marketing

Laura Brown

Marketing Manager

Marketing

Isabelle Butson

Marketing Executive

Customer Care

John Fraser

Network & Services Manager

Customer Care

Matthew Whittaker

Customer Experience Manager

Service Desk Management

Paul Jameson

Service Desk Manager

Admin

Michael Zhang

Project & Business Admin

Service Delivery KPIs March 2024

KPIS Icon

25 secs

Average Waiting Time
(21s IVR security routing)

KPIS Icon

1995

Reactive Tickets Closed

KPIS Icon

95 %

Same Day Fix

KPIS Icon

99.8 %

Overall SLAs Met

KPIS Icon

99%

Client Satisfaction