Accreditations
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Our accreditations

We’re committed to providing a first class service to our customers. Our professional accreditations have helped us attain exceptional technical and procedural credentials. Some are focused on the UK, while others indicate standards of international excellence.

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IT, telecoms and software accreditations

MS Gold Partner

Seriun has been a MS Silver Partner since 2012 and a MS Gold Partner since 2019. This accreditation means we are in the elite tier of Microsoft partners – the most highly accredited independent technical support providers with best-in-class capability within the areas of:

  • Small and Midmarket Cloud Solutions – Gold Level. This demonstrates our technical capabilities in delivering cloud productivity and security solutions for small and midsize customers who are deploying or migrating to Office 365.
  • Cloud Platform – Gold Level. This demonstrates our technical capabilities in deploying, migrating and maintaining cloud applications and services on Microsoft Azure, helping your customers make use of secure, scalable, and reliable cloud solutions.
  • Datacentre – Gold. This demonstrates our technical capabilities designing, implementing and maintaining a Windows Server infrastructure in a scaled and highly virtualised environment.
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Cyber Essentials Plus

Cyber Essentials is increasingly becoming a requirement for every business. Certification demonstrates your company actively reduces the risks of cyber hacking, therefore protecting your customers’ information and potentially sensitive data

We are accredited to guide you through Cyber Essentials and Cyber Essentials Plus. Our cyber security packages are designed to pinpoint vulnerabilities within your business infrastructure and monitor potential future cyber threats on your organisation. It includes:

  • Cyber Essentials
  • Cyber Essentials Plus
  • Windows 10 Feature Update Management
  • Network changes
  • Phishing assessments
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Audited procurement supplier

Seriun is an approved supplier on the UK government’s Crown Commercial Services (CCS) procurement platform. We can provide managed IT services and contracted services to the public sector through this platorm, including government departments, local authorities and non-profit organisations. 

CCS is the UK’s biggest public procurement organisation, a government-led service for the public and third sectors. In order to operate within this service, Seriun has completed rigorous audit and vetting procedures. 

  • Contracted services are offered via Digital Marketplace.
  • Managed IT services are offered via GCloud12

 

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ISO accreditations

ISO 27001

ISO 27001 focuses on how we manage information security. The certification is the only auditable international standard of its kind. It defines the policies, procedures, processes and systems that manage information risks, including cyber attacks, hacks, data leaks and theft.

The ISO 27001 certification shows we understand best practice information security processes and can put them into place. The certification is forward-thinking and takes a holistic approach, incorporating people and processes into best practice as well as technology. It is also known as ISO/IEC 27001:2013.

ISO 9001

ISO 9001 focuses on how we provide quality services, efficiency and customer satisfaction. This is another international standard and is geared towards having satisfied customers and employees. It also provides a framework we use to continually improve our processes.

The principles of the accreditation help us offer IT, telecoms and software services that add value to our customers’ businesses. It also aligns to our approach of keeping people at the centre of everything we do.

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Service Delivery KPIs March 2021

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25 secs

Average Waiting Time
(21s IVR security routing)

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1998

Reactive Tickets Closed

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88 %

Same Day Fix

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99.8 %

Overall SLAs Met

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99%

Client Satisfaction