Head Office
Seriun, Unit 9 Vantage Court, Riverside Way, Barrowford, England, BB9 6BP
Manchester Office
Seriun, Blackfriars House, St Mary's Parsonage, Manchester, M3 2JA
Admin

Emily Tynan

Executive Assistant

Finance

Raimonda Zapasnike

Head of Accounts

Leadership & Managerial

Bryn Speed

Business Development Manager

Leadership & Managerial

John Fraser

Network & Services Manager

Leadership & Managerial

Matthew Whittaker

Customer Experience Manager

Paul Jameson

Service Desk Manager

Jonathan Swinton

Account Manager

Annmarie Whatmough

Account Manager

Andrew Brookfield

Business Systems Consultant

James Vincent

Business Systems Consultant

Duncan Pratt

Project Engineer

Tom Bullock

Project Engineer

Richard Poole

Project Engineer

Paul Higham

Senior Support Engineer

Steven Robson

Project Engineer

Omar Lund

Field Service Lead

Joseph Joinson

Senior Service Desk Engineer

Jordan Whittaker

Support Engineer

Harry Davies

Support Engineer

Timon Holden

Support Engineer

James Whillock

Support Engineer

Ryan Parker

Apprentice Engineer

Jake Douglas

Apprentice Engineer

Finance

Raimonda Zapasnike

Head of Accounts

Admin

Emily Tynan

Executive Assistant

Service Delivery KPIs March 2021

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25 secs

Average Waiting Time
(21s IVR security routing)

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1998

Reactive Tickets Closed

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88 %

Same Day Fix

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99.8 %

Overall SLAs Met

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99%

Client Satisfaction