Head Office
Seriun, Unit 9 Vantage Court, Riverside Way, Barrowford, England, BB9 6BP
Manchester Office
Seriun, Blackfriars House, St Mary's Parsonage, Manchester, M3 2JA
Admin

Emily Tynan

Executive Assistant

Finance

Raimonda Zapasnike

Head of Accounts

Finance

Joanne Cartmell

Accounts Executive

Leadership & Managerial

Bryn Speed

Business Development Manager

Marketing

Laura Brown

Marketing Manager

Customer Care

John Fraser

Network & Services Manager

Customer Care

Matthew Whittaker

Customer Experience Manager

Business Systems

Andrew Brookfield

Business Systems Consultant

Business Systems

James Vincent

Business Systems Consultant

Service & Support

Wayne Fulton

Cyber Security Engineer

Service & Support

Omar Lund

Field Service Lead

Service & Support

Joseph Joinson

Senior Service Desk Engineer

Service & Support

Ryan Parker

Apprentice Engineer

Service & Support

Jake Douglas

Apprentice Engineer

Service & Support

Shiraz Javed

Apprentice Engineer

Business Systems

Andrew Brookfield

Business Systems Consultant

Business Systems

James Vincent

Business Systems Consultant

Customer Care

John Fraser

Network & Services Manager

Customer Care

Matthew Whittaker

Customer Experience Manager

Marketing

Laura Brown

Marketing Manager

Business Systems

Andrew Brookfield

Business Systems Consultant

Business Systems

James Vincent

Business Systems Consultant

Finance

Raimonda Zapasnike

Head of Accounts

Finance

Joanne Cartmell

Accounts Executive

Finance

Raimonda Zapasnike

Head of Accounts

Finance

Joanne Cartmell

Accounts Executive

Leadership & Managerial

Bryn Speed

Business Development Manager

Marketing

Laura Brown

Marketing Manager

Customer Care

John Fraser

Network & Services Manager

Customer Care

Matthew Whittaker

Customer Experience Manager

Admin

Emily Tynan

Executive Assistant

Service Delivery KPIs September 2021

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25 secs

Average Waiting Time
(21s IVR security routing)

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1985

Reactive Tickets Closed

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87 %

Same Day Fix

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99.8 %

Overall SLAs Met

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99%

Client Satisfaction