Burnley Office
Seriun, Unit 9 Vantage Court, Riverside Way, Barrowford, England, BB9 6BP
Manchester Office
Seriun, Blackfriars House, St Mary's Parsonage, Manchester, M3 2JA
Admin

Emily Tynan

Executive Assistant

Finance

Raimonda Zapasnike

Head of Accounts

Finance

Joanne Cartmell

Accounts Executive

Leadership & Managerial

Bryn Speed

Business Development Manager

Marketing

Laura Brown

Marketing Manager

Customer Care

John Fraser

Network & Services Manager

Customer Care

Matthew Whittaker

Customer Experience Manager

Business Systems

Andrew Brookfield

Business Systems Consultant

Business Systems

James Vincent

Business Systems Consultant

Service & Support

Wayne Fulton

Cyber Security Engineer

Service Desk Management

Paul Jameson

Service Desk Manager

Service & Support

Duncan Pratt

Project Engineer

Service & Support

Tom Bullock

Project Engineer

Service & Support

Richard Poole

Project Engineer

Service & Support

Paul Higham

Project Engineer

Service & Support

Steven Robson

Project Engineer

Service & Support

Omar Lund

Field Service Lead

Service & Support

Joseph Joinson

3rd Line Engineer

Service & Support

James Whillock

Senior Service Desk Engineer

Service & Support

Harry Davies

Support Engineer

Service & Support

James Pratt

Support Engineer

Service & Support

Timon Holden

Support Engineer

Service & Support

Jordan Hines

Support Engineer

Service & Support

Edward Parkes

Support Engineer

Service & Support

Ryan Parker

Support Engineer

Service & Support

Jake Douglas

Support Engineer

Service & Support

Shiraz Javed

Apprentice Engineer

Admin

Eve Cartmell

Office Administrator

Marketing

Isabelle Butson

Marketing Apprentice

Service & Support

Andrei Balaban

Apprentice Engineer

Business Systems

Andrew Brookfield

Business Systems Consultant

Business Systems

James Vincent

Business Systems Consultant

Service Desk Management

Paul Jameson

Service Desk Manager

Leadership & Managerial

Bryn Speed

Business Development Manager

Customer Care

John Fraser

Network & Services Manager

Customer Care

Matthew Whittaker

Customer Experience Manager

Marketing

Laura Brown

Marketing Manager

Marketing

Isabelle Butson

Marketing Apprentice

Business Systems

Andrew Brookfield

Business Systems Consultant

Business Systems

James Vincent

Business Systems Consultant

Finance

Raimonda Zapasnike

Head of Accounts

Finance

Joanne Cartmell

Accounts Executive

Service & Support

Wayne Fulton

Cyber Security Engineer

Service & Support

Duncan Pratt

Project Engineer

Service & Support

Tom Bullock

Project Engineer

Service & Support

Richard Poole

Project Engineer

Service & Support

Paul Higham

Project Engineer

Service & Support

Steven Robson

Project Engineer

Service & Support

Omar Lund

Field Service Lead

Service & Support

Joseph Joinson

3rd Line Engineer

Service & Support

James Whillock

Senior Service Desk Engineer

Service & Support

Harry Davies

Support Engineer

Service & Support

James Pratt

Support Engineer

Service & Support

Timon Holden

Support Engineer

Service & Support

Jordan Hines

Support Engineer

Service & Support

Edward Parkes

Support Engineer

Service & Support

Ryan Parker

Support Engineer

Service & Support

Jake Douglas

Support Engineer

Service & Support

Shiraz Javed

Apprentice Engineer

Service & Support

Andrei Balaban

Apprentice Engineer

Finance

Raimonda Zapasnike

Head of Accounts

Finance

Joanne Cartmell

Accounts Executive

Leadership & Managerial

Bryn Speed

Business Development Manager

Marketing

Laura Brown

Marketing Manager

Customer Care

John Fraser

Network & Services Manager

Customer Care

Matthew Whittaker

Customer Experience Manager

Service Desk Management

Paul Jameson

Service Desk Manager

Marketing

Isabelle Butson

Marketing Apprentice

Admin

Emily Tynan

Executive Assistant

Admin

Eve Cartmell

Office Administrator

Service Delivery KPIs May 2022

KPIS Icon

25 secs

Average Waiting Time
(21s IVR security routing)

KPIS Icon

1995

Reactive Tickets Closed

KPIS Icon

90 %

Same Day Fix

KPIS Icon

99.8 %

Overall SLAs Met

KPIS Icon

99%

Client Satisfaction