Burnley Office
Seriun, Unit 9 Vantage Court, Riverside Way, Barrowford, England, BB9 6BP
Manchester Office
Seriun, Blackfriars House, St Mary's Parsonage, Manchester, M3 2JA
Finance

Raimonda Zapasnike

Head of Accounts

Finance

Joanne Cartmell

Accounts Executive

Admin

Michael Zhang

Project & Business Admin

Service & Support

Omar Lund

Technical Project Manager

Business Development

Bryn Speed

Business Development Manager

Marketing

Laura Brown

Marketing Manager

Marketing

Isabelle Butson

Marketing Executive

Customer Care

John Fraser

Network & Services Manager

Customer Care

Matthew Whittaker

Customer Experience Manager

Cyber Security

Timon Holden

Cyber Security Engineer

Business Systems

Andrew Brookfield

Business Systems Consultant

Business Systems

James Vincent

Business Systems Consultant

Service & Support

Duncan Pratt

Project Engineer

Service & Support

Steven Robson

Project Engineer

Service Desk Management

Paul Jameson

Service Desk Manager

Service & Support

Joseph Joinson

3rd Line Engineer

Service & Support

Adam Waring

3rd Line Engineer

Service & Support

James Whillock

Senior Support Engineer

Service & Support

James Pratt

Senior Support Engineer

Service & Support

Chris Harris

Senior Support Engineer

Service & Support

Jordan Hines

Support Engineer

Service & Support

Ryan Parker

Support Engineer

Service & Support

Jake Douglas

Support Engineer

Service & Support

Shiraz Javed

Support Engineer

Service & Support

Marc Enright

Support Engineer

Service & Support

Katie Suthers

Support Engineer

Service & Support

Mackenzie Ingham

First Line Support

Service & Support

Cory Tennent

First Line Support

Service & Support

Andrei Balaban

First Line Support

Cyber Security

Timon Holden

Cyber Security Engineer

Business Systems

Andrew Brookfield

Business Systems Consultant

Business Systems

James Vincent

Business Systems Consultant

Service Desk Management

Paul Jameson

Service Desk Manager

Business Development

Bryn Speed

Business Development Manager

Customer Care

John Fraser

Network & Services Manager

Customer Care

Matthew Whittaker

Customer Experience Manager

Marketing

Laura Brown

Marketing Manager

Marketing

Isabelle Butson

Marketing Executive

Business Systems

Andrew Brookfield

Business Systems Consultant

Business Systems

James Vincent

Business Systems Consultant

Finance

Raimonda Zapasnike

Head of Accounts

Finance

Joanne Cartmell

Accounts Executive

Service & Support

Omar Lund

Technical Project Manager

Service & Support

Duncan Pratt

Project Engineer

Service & Support

Steven Robson

Project Engineer

Service & Support

Joseph Joinson

3rd Line Engineer

Service & Support

Adam Waring

3rd Line Engineer

Service & Support

James Whillock

Senior Support Engineer

Service & Support

James Pratt

Senior Support Engineer

Service & Support

Chris Harris

Senior Support Engineer

Service & Support

Jordan Hines

Support Engineer

Service & Support

Ryan Parker

Support Engineer

Service & Support

Jake Douglas

Support Engineer

Service & Support

Shiraz Javed

Support Engineer

Service & Support

Marc Enright

Support Engineer

Service & Support

Katie Suthers

Support Engineer

Service & Support

Mackenzie Ingham

First Line Support

Service & Support

Cory Tennent

First Line Support

Service & Support

Andrei Balaban

First Line Support

Finance

Raimonda Zapasnike

Head of Accounts

Finance

Joanne Cartmell

Accounts Executive

Business Development

Bryn Speed

Business Development Manager

Marketing

Laura Brown

Marketing Manager

Marketing

Isabelle Butson

Marketing Executive

Customer Care

John Fraser

Network & Services Manager

Customer Care

Matthew Whittaker

Customer Experience Manager

Service Desk Management

Paul Jameson

Service Desk Manager

Admin

Michael Zhang

Project & Business Admin

Service Delivery KPIs March 2023

KPIS Icon

25 secs

Average Waiting Time
(21s IVR security routing)

KPIS Icon

2019

Reactive Tickets Closed

KPIS Icon

94 %

Same Day Fix

KPIS Icon

99.8 %

Overall SLAs Met

KPIS Icon

99%

Client Satisfaction