Andrew Brookfield

Andrew Brookfield

Business Systems Consultant
Certified Sage CRM Developer, ITIL Foundation, Azure Infrastructure Solutions, SQL Database Administrator

Service Delivery KPIs March 2021

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25 secs

Average Waiting Time
(21s IVR security routing)

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1998

Reactive Tickets Closed

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88 %

Same Day Fix

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99.8 %

Overall SLAs Met

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99%

Client Satisfaction