Raimonda Zapasnike

Raimonda Zapasnike

Head of Accounts
Finance
AFICB, BA Economics, AAT Level 3 - Advanced Bookkeeping (AQ2016), AAT Level 3 - Final Accounts Preparation (AQ2016), AAT Level 3 - Management Accounting: Costing (AQ2016)

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Service Delivery KPIs March 2021

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25 secs

Average Waiting Time
(21s IVR security routing)

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1998

Reactive Tickets Closed

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88 %

Same Day Fix

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99.8 %

Overall SLAs Met

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99%

Client Satisfaction