Timon Holden

Timon Holden

Cyber Security Engineer
Cyber Security

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Cyber Security

Jack Hebden

Cyber Security Engineer

Service Delivery KPIs March 2024

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25 secs

Average Waiting Time
(21s IVR security routing)

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1995

Reactive Tickets Closed

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95 %

Same Day Fix

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99.8 %

Overall SLAs Met

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99%

Client Satisfaction