Isabelle Butson

Isabelle Butson

Marketing Apprentice
Marketing
Level 3 BTEC Business National Diploma

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Marketing

Laura Brown

Marketing Manager

Service Delivery KPIs May 2022

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25 secs

Average Waiting Time
(21s IVR security routing)

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1995

Reactive Tickets Closed

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90 %

Same Day Fix

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99.8 %

Overall SLAs Met

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99%

Client Satisfaction