Paul Jameson
Service Desk Manager
Service Desk Management
3CX Basic Certified
Meet other team members in this category
- Service Desk Management
Service Delivery KPIs March 2024
25 secs
Average Waiting Time
(21s IVR security routing)
1995
Reactive Tickets Closed
95 %
Same Day Fix
99.8 %
Overall SLAs Met
99%
Client Satisfaction
Talk to our team
We would love a chat about IT Support and Technology!
Burnley Office: Unit 9 Vantage Court, Riverside Way, Barrowford, England, BB9 6BP
_________________________________________
Manchester office: Office 505, Arkwright House, Parsonage Gardens, Manchester, M3 2LF
Burnley: 01282 500770
Manchester: 0161 3883533
Email: info@seriun.co.uk