Careers at Seriun
We have been a Managed Service Provider of ICT solutions since 2003. Our expertise lies within IT support, bespoke software development and telecommunication solutions, for small and medium businesses.
We pride ourselves on delivering the highest level of service to both large and small clients, which is what keeps them coming back. We are renowned for going beyond expectation and really delighting our customers, and in turn their customers.
It’s our mission to provide solutions with impeccable service that make a significant difference to operational efficiency and service levels, which ultimately help drive down costs and increase revenues.
Take the next step in your career and join our dynamic team of professionals in a fast growing company.
Being part of the Seriun team
Our people are the most important asset we have, so we believe in looking after them as best we can.
We have an engagement policy in place with lots of perks and benefits, including:
- Great working environment, which is friendly and family oriented with break out areas
- Cashback Healthcare program
- Annual away day for staff to give feedback about Seriun, which is taken on board for positive change within the business
- Fun CSR activities to take part in
- Social days/evenings out
- Hot lunch provided on the last Friday of every month, with a catered-for style lunch every quarter
- Xmas parties (which are on another level!)
- Weekly fruit basket, tea, coffee and fruit juice provided
- Ability to buy more holidays
- Long service rewards
- And much more
3rd Line Engineer
Location: This role is based either in our Barrowford office, Manchester office and will have a flexible working option after probation based on the company flexible working policy.
This is an opportunity for a dynamic Senior Service Desk or 3rd Line Engineer to join a fast growing IT Managed Service Provider. The role will be based within our Service Desk reporting to our Service Desk Manager, working on tickets and directly assisting customers.
Initially office-based with scope to work on-site through site visits, assisting with project work and prescheduled onsite maintenance days. This will also progress into assisting the project team with project delivery.
Due to expected growth within the business, the suitable candidate will progress into standalone project work in the future. We take a proactive view on progressing employees careers and don’t restrict Service Desk Engineers purely to ticket work.
Responsibilities
- Resolving customer issues via a ticketing system, phone and email.
- Detailed and complex tickets that have been escalated from the Service Desk.
- Supporting Service Desk Engineers and providing knowledge transfer where required.
- Ability to work free standing and proactively look for opportunities to provide better service to the customer base.
- Working with customers on complex issues that require attention to detail and a high level of customer service understanding.
- Working to Service Level Agreements
- Working on complex alert and monitoring tickets to proactively prevent downtime.
- Switching configurations and troubleshooting including Cisco, Meraki, HP.
- Firewalls and Router configurations and troubleshooting including Meraki.
- Advanced Windows Server troubleshooting including 2012/2016/2019 versions.
- Windows endpoint troubleshooting including Windows 7 and Windows 10.
- Advanced Office 365 Administration including troubleshooting and setting up.
- Vmware knowledge is required for this role, with previous experience expected.
- Advanced TCP/IP, Lan, Wan and VPN troubleshooting.
- Building solid relationships with customers.
- Delivering suitable on site work when requested by other teams within the business, such as delivering hardware or very basic setup within experience range to assist with any resource limitations within the business.
Read more...
Requirements
- Five years’ experience in end-user support
- Three Experience of working on a Service Desk/Help Desk
- Suitable Qualifications to demonstrate understanding of Microsoft or Hypervisor solutions
- Excellent customer services skills
- High level of interpersonal skills
- An ability to accurately triage technical requests.
- A valid UK driving license.
Interested?
Please send your CV to: careers@seriun.co.uk
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SharePoint Systems Engineer
This is a fantastic opportunity to join an award-winning Managed Service Provider and be part of our growth journey and success story.
Location: This role is based either in our Barrowford office, Manchester office and will have a flexible working option after probation based on the company flexible working policy which included home working and assistance in setting up your home office.
Responsibilities
- Resolving customer issues via a ticketing system, phone and email
- Working to Service Level Agreements
- Working on delivery for SharePoint related projects
- Liaise with various other multi-disciplined IT support teams to ensure timely resolution of mission critical service outages
- Liaise with 3rd party vendors for problem resolution
- Migration of SharePoint Data
- Working on internal processes based on continuous improvement
- Developing solutions based on SharePoint and related PowerApps
- Office 365 Administration including troubleshooting and setting up
- Building solid relationships with customers
- Delivering suitable on site work when requested by other teams within the business, such as delivering hardware or very basic setup within experience range to assist with any resource limitations within the business
Read more...
Requirements
- Three years’ experience in end-user support
- Two years’ experience in SharePoint support, either in a MSP or inhouse team
- Excellent customer services skills
- High level of interpersonal skills
- An ability to accurately triage technical requests
- A valid UK driving license
Interested?
Please send your CV to: careers@seriun.co.uk
Get the full job description to find out more:
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Business Development Manager
Location: North West based
This is an opportunity for an enthusiastic Business Development
Manager to join a fast growing IT Managed Service Provider.
Responsibilities
- Develop a growth strategy
- Conduct research to identify new markets
- Arrange business meetings
- Promote Seriun’s products and services
- Prepare sales contracts in line with GDPR
- Use CRM systems to record activity
- Build long-term relationships with customers
- Liaise with the marketing dept re: lead gen
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Requirements
- Business development experience within an MSP
- Proven sales track record
- Market knowledge
- Ability to build rapport
- Good time management
- Communication/negotiation skills
- Experience in IT/telecoms support
- A valid UK driving licence
Interested?
Please send your CV to: careers@seriun.co.uk
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Web Designer & SEO Specialist
Location: Manchester based – on opening of new city centre office
This is a fantastic opportunity to join an award-winning Managed Service Provider and be part of our growth journey and success story.
We are looking for a results-driven and analytical digital expert to join our friendly team as Web Designer and SEO specialist to work as part of the marketing department. We have plans to open a Manchester office later in the year, which will eventually become your main base.
The role
With your finger on the digital pulse you will be responsible for developing, maintaining, and promoting the company website. You will also create and implement a well-managed SEO strategy to drive traffic to our website with the intention of generating higher quality leads. General duties will include:
- Develop and maintain the Seriun WordPress website to enhance user experience and engagement
- Create online marketing strategies to drive traffic to the site
- Boost the Seriun website’s search engine ranking via SEO
- Measure and report monthly on website performance
- Set project milestones and deliver against these
About you
You will have:
- An enthusiasm and be hardworking with a keen eye for detail and design
- A strong ability for both written and visual content creation
- Excellent communication and time management skills
- An ability to work under pressure and willingness to learn, grow and develop
- An ability to work independently under own initiative
- Have an interest in the IT and telecoms market
Read more...
Desirable skills & experience:
- At least two years’ experience in web design and development
- Understanding of best practice SEO techniques and with evidence of successful implementation
- Google Analytics Experience
- Extensive knowledge and demonstrable experience of HTML and CSS technologies
- An understanding of the principles of UX design, usability, and Conversion Rate Optimisation
- Strong knowledge and understanding of WordPress and basic PHP development
- Experience and ability to utilise Adobe Creative Suite applications i.e. Photoshop and Illustrator
Interested?
Please send your CV to: careers@seriun.co.uk
Get the full job description to find out more:
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Service Desk Engineer
Location: Barrowford or Manchester City Centre
This is an opportunity for a dynamic Service Desk Engineer to join a fast growing IT Managed Service Provider.
The role will be based within our Service Desk, working on tickets and directly assisting customers. Initially office-based with scope to work on-site.
Due to expected growth within the business, the suitable candidate will progress into full 2nd line, 3rd line and project work in the future. We take a proactive view on progressing employees careers and don’t restrict service desk engineers purely to ticket work.
You’ll need experience in…
- Resolving customer issues via a ticketing system
- Working to SLAs
Read more...
- Networking and network devices such as Cisco and HP
- Switching, routing, firewalls – preferably Cisco Meraki
- Windows Server 2008/2012/2016/2019
- Windows 10/8.1/7
- Office 365
- VMware (desirable)
- TCP/IP, LAN, WAN, VPNs
You must have…
- Two years experience working in end-user support
- Excellent customer service skills
- High level of interpersonal skills
- An ability to accurately triage technical requests
- A valid UK driving licence
Interested?
Please send your CV to: careers@seriun.co.uk
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More career postings coming soon…
Talk to our team
We would love a chat about IT Support and Technology!
Head office: Seriun, Unit 9 Vantage Court, Riverside Way, Barrowford, England, BB9 6BP
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Branch office: Blackfriars House, St Mary's Parsonage, Manchester, M3 2JA