Our Contact Centre Solutions

For businesses that require a multi-channel approach to their telecoms, our team are on hand to deliver high quality contact centre solutions. Read on…

We understand that some businesses will require a more complex telecoms approach which is why before creating a unified approach for our clients we work alongside them to fully understand their individual requirements.

Our team are specialists in making recommendations for combined services, so if you want to work with the experts – contact us.

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Call Recording

Call recording gives you to opportunity to review how your calls are handled on the front line, meaning you can ensure compliance, improve customer experience, reduce costs and optimise business processes effectively.

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Outbound Calling

To service the requirements of outbound tele-marketing campaigns, our systems comply with all government legislation and will prevent instances of call failure and delayed responses. Predictive dialling can boost call times and increase revenue.

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Management Reports

To quantify your success level, you need to be able to rely upon relatable metrics. Management reporting should be easy to review, understandable and provide in-depth results for analysis. Our management reporting systems for contact centres work in real time.

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Contact Management

Your customers no longer only use the telephone to communicate with you. A dedicated contact management system can help you reach out and respond using a variety of media. Effective contact management will also enable you to track and record every interaction with your customers.

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Intelligent Call Routing

Call routing automatically redirects calls to the correct agent using a combination of keywords and ANI’s. Call routing saves time and negates the need for a human switchboard system.

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IVR (Queue Management)

Let your calls be answered and diverted automatically with IVR. Saving you precious time from having to answer calls yourselves, your IVR system can simply deliver calls to the appropriate department.

What our clients said...

Working with the best to deliver the best

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Service Delivery KPIs June 2020

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25 secs

Average Waiting Time
(21s IVR security routing)

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1907

Reactive Tickets Closed

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85 %

Same Day Fix

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99.9 %

Overall SLAs Met

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99%

Client Satisfaction