For businesses that require a multi-channel approach to their telecoms, our team are on hand to deliver high quality contact centre solutions.
We understand that some businesses will require a more complex telecoms approach which is why before creating a unified approach for our clients we work alongside them to fully understand their individual requirements.
Our team are specialists in making recommendations for combined services, so if you want to work with the experts – contact us.
Call recording gives you to opportunity to review how your calls are handled on the front line, meaning you can ensure compliance, improve customer experience, reduce costs and optimise business processes effectively.
To service the requirements of outbound tele-marketing campaigns, our systems comply with all government legislation and will prevent instances of call failure and delayed responses. Predictive dialling can boost call times and increase revenue.
To quantify your success level, you need to be able to rely upon relatable metrics. Management reporting should be easy to review, understandable and provide in-depth results for analysis. Our management reporting systems for contact centres work in real time.
Your customers no longer only use the telephone to communicate with you. A dedicated contact management system can help you reach out and respond using a variety of media. Effective contact management will also enable you to track and record every interaction with your customers.
Call routing automatically redirects calls to the correct agent using a combination of keywords and ANI’s. Call routing saves time and negates the need for a human switchboard system.
Let your calls be answered and diverted automatically with IVR. Saving you precious time from having to answer calls yourselves, your IVR system can simply deliver calls to the appropriate department.
“I wish to express my gratitude for the considerable amount of IT support and consultancy that you have provided to HR Savvy. I have no hesitation in recommending your services. You are firmly our ‘go-to’ people now for all things IT related.”
Managing Director, HR Savvy
“Seriun’s thorough planning allowed us to move our full operations seamlessly to our new office, without incurring any downtime. We felt like we were in completely safe hands as they managed the whole process from start to finish, so we didn’t have to worry about a thing.”
IT Manager, Myerson
“We asked Seriun to deliver our marketplace platform. Their approach ensured that key business requirements were quickly identified and a strategic roadmap developed that resulted in the timely and cost effective delivery of our marketplace. Seriun have proven to be a strategic partner to Open for Vintage, and we highly recommend them.”
CEO, Open for Vintage
“We are now at the stage where we work closely with Seriun to shape and deliver strategic projects. They’ve become a valued and trusted supplier.”
Operations Director, Manufax
“Justin Sherwood and his team at Seriun are not only the ideal outsourced IT provider, but their ability to create bespoke, niche solutions to suit the specific needs of our business means that partnering with them is a no brainer.”
Managing Director, The Safari Store
“Now a trusted strategic partner of our company, they’ve helped us develop our existing IT infrastructure, our ICT systems and security. We rely on them for their unwavering expertise and rapid response. We’re constantly bombarded by alternative suppliers, but with the level of service we receive we won’t be moving.”
General Manager, Beta Group Ltd.
“Seriun have become our entire IT department! They dig us out of many a scrape and always seem to make it look easy! I cannot recommend them highly enough for network support, software development and all their other supplemental services. They are always responsive in our times of need and are incredible value for money.”
Managing Director, Bright Direction Training
“Seriun are an award winning company that really put the customer at the heart of their business operations. I have had the pleasure of working with them for the past 12 months and they are highly recommended.”
Managing Director, 1 Events Media
“All up and running again with thanks to James from Seriun – he was excellent and resolved issues that BT couldn’t!”
Head office: Seriun, Unit 9 Vantage Court, Riverside Way, Barrowford, England, BB9 6BP
Branch office: Blackfriars House, St Mary's Parsonage, Manchester, M3 2JA