Meet the team

Meet the people that make it all work

Working in close strategic partnership with our customers and partners, we provide managed IT services, custom software development and telecommunication solutions. For over a decade our solutions have aided in overcoming critical technical challenges and delivered value to organisations on four continents and across multiple industry sectors.

Justin Sherwood

Managing Director

  • MBA
  • MCSE
  • Diploma Digital Electronics

Listening to you and understanding how your organisation operates allows Seriun to create simplified and cost effective solutions for businesses large and small. From our two offices in the heart of Lancashire and Merseyside, our team of 20 offer IT services on a local and national basis and to customers in Europe, Africa, US and Asia.

Richard Lee

Technical Director

  • BSc
  • MCP

Mark Edwards

Operations Director

Emily Tynan

Executive Assistant

Raimonda Zapasnike

Head of Accounts

  • BA Economics
  • AAT Level 3 - Advanced Bookkeeping (AQ2016)
  • AAT Level 3 - Final Accounts Preparation (AQ2016)
  • AAT Level 3 - Management Accounting: Costing (AQ2016)

Joanne Cartmell


Bryn Speed

Business Development Manager

Laura Brown

Marketing Manager

  • MA International Marketing
  • BA (Hons) Marketing

John Fraser

Network & Services Manager

Matthew Whittaker

Customer Experience Manager

Paul Jameson

Service Desk Manager

  • 3CX Basic Certified

Jonathan Swinton

Account Manager

Annmarie Whatmough

Account Manager

Andrew Brookfield

Business Systems Consultant

  • Certified Sage CRM Developer
  • ITIL Foundation
  • Azure Infrastructure Solutions
  • SQL Database Administrator

James Vincent

Business Systems Consultant

  • BSc (Hons) Maths & Management

Duncan Pratt

Project Engineer

  • Electronic Engineering Diploma
  • Ubiquiti Unifi certified

Tom Bullock

Project Engineer

  • MCSA x2
  • MCSE
  • CMNA

Richard Poole

Project Engineer

  • BSc
  • MCP
  • CMNA

Paul Higham

Senior Support Engineer

Phil Whitehead

Support Engineer

  • Cyber Essentials Plus Lead Assessor
  • CSTM (Cyber Scheme Team Member) | IASME CE/CE+ Assessor | Server+ | Network+ | MCP

Steven Robson

Support Engineer

  • MCP

Omar Lund

Field Service Lead

Joseph Joinson

Support Engineer

Jordan Whittaker

Support Engineer

Harry Darlington

Support Engineer

Harry Davies

Support Engineer

Ben Walkden

Support Engineer

  • BTEC Software Development
  • AZ104 Azure Fundamentals
  • MCP

Timon Holden

Support Engineer

James Whillock

Support Engineer

Ryan Parker

Apprentice Engineer

Jake Douglas

Apprentice Engineer

Ash Grennan

Lead Developer

  • MSc Advanced Software Engineering
  • BSc Business Software Development

Amanda Grennan


  • BSc (Hons) Combined STEM

What our clients said...

Working with the best to deliver the best

Meet the team

Meet the people that make it all work


Service Delivery KPIs October 2020


25 secs

Average Waiting Time
(21s IVR security routing)



Reactive Tickets Closed


83 %

Same Day Fix


99.8 %

Overall SLAs Met



Client Satisfaction