Mission Accomplished

The Manufax IT network infrastructure was due for a refresh and there were some major ongoing issues that were seriously impacting on operations:

1. Core IT network infrastructure operating speeds were slow, systems ran slower than expected and impacted on users throughout the business.
2. Existing Broadband services were insufficient and superfast terrestrial services hadn’t reached the locality. The slow, existing service took an age to download engineering files and caused production delays on the engineering shop floor.
3. Security compliance is paramount when working with most Manufax clients and existing services required taking to another level to ensure the company achieved compliance for the foreseeable future and to improve monitoring and control measures.
4. The group, operating from several locations, had separate standalone phone systems at each site with limited functionality and out of step with the high tech, high performing markets in which they operate. Staff were unable to see whether colleagues were on or off-site, or available, calls couldn’t be transferred between sites and caused inconvenience to callers.
5. As part of the network infrastructure refresh, Manufax addressed a requirement to focus on improving operations. Delivering a forensic approach to business KPIs and achieving significant operational and shop floor efficiencies. A new ERP system and server was envisaged and Manufax needed independent and expert assistance to specify and deliver the solution.