Our IT Support Packages

We have packaged up our IT services, taking away the worry of choosing what to include in your IT provision, so that you have the cover that’s right for you.

Our comprehensive IT support packages are scalable and have been designed to suit smaller companies as well as larger enterprises.

Features
Basic
Standard
Advanced
General Services

Excludes third-party apps

Security/Critical

Security/Critical

Full cover

£2 supplement per device

£2 supplement per device

£1 supplement per device

Basic

Standard

Advanced

See project tariff

See project tariff

SLAs

Additional £100 per hr

Additional £80 per hr

Additional £60 per hr

Annually

Bi-annually

Quarterly

Next business day

4 hour

Annually

Quarterly

Additional Extras

Charge for additional or new PCs (unless purchased from Seriun)

Up to 250Gb storage – £50 per month For more than 250Gb storage – charge dependant on requirements

Charge dependant on requirements

£300 one-off cost - includes the certificate fee

What our clients said...

Working with the best to deliver the best

Meet the team

Meet the people that make it all work

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Service Delivery KPIs October 2020

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25 secs

Average Waiting Time
(21s IVR security routing)

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2167

Reactive Tickets Closed

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83 %

Same Day Fix

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99.8 %

Overall SLAs Met

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99%

Client Satisfaction