Call Centre Software for Small Businesses
Finding the right call centre software for your small business can be a difficult task, especially with so many providers to chose from. Read more
With Seriun, we make things simple and easy to understand when looking at call centre software solutions. We have also tried and tested the call centre solutions ourselves, so we are able to make smart recommendations based on your individual requirements.
Small businesses are often bombarded with feature-rich call centre software that are complex to use, instead our team will guide you in the right direction and ensure you are able to utilise the key features of your software.
For more information on how our contact centre software works and the benefits for your business, do not hesitate to get in touch with our experienced team.
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Monitor Your Teams
Monitor key statistics and progression of individual team members and departments
Small Business Software
Keep things simple and effective with our specialist small business call centre software
Smooth Communication
Integrate existing software and improve communication between teams and customers
Seriun’s Call Centre Software
The call centre software for small businesses market is highly saturated, with a huge range of telecoms companies promising that they have the best fit for your company. However, these companies often leave your organisation with solutions which provide overly complicated versions of the key features they require.
At Seriun we have years of experience in working alongside small to medium sized businesses that rely heavily on their tele teams to provide a seamless experience to those interacting with the business.
Working with Seriun
We have a variety of contact centre solutions that are ideal for small businesses due to their cost-effective and reliable options. These systems can also scale with your business; therefore, you don’t need to worry about outgrowing one of our call centre solutions.
We also provide ongoing support once the system has been integrated into your business, ensuring your team understand how to maximise the benefits of using the selected call centre software.
Features of Call Centre Software for Small Businesses
The key features of our call centre software solutions for small businesses are:
- Call recording
- Outbound calling
- Management reports
- Contact management
- Intelligent call routing
- IVR (queue management)
Yealink T42
The Yealink T42 is a feature-rich phone for business. The 12 line IP phone delivers excellent sound quality along with a rich visual experience. It also supports productivity enhancing features, and utilises encryption protocols for to perform highly secure remote provisioning and software upgrades.
Specifications:
- 6 SIP account
- 6 paperless DSS keys
- 2.7" graphical LCD
- 192 x 64 resolution
- Dual-port Gigabit Ethernet
- HD speaker/handset
- 3 way conferencing
- USB recording
Yealink T46
The Yealink T46 is a revolutionary IP phone for executive users and busy professionals. High resolution TFT colour display delivers a rich visual experience. Yealink Optima HD technology enables clear, life-like voice communications. Supports Gigabit Ethernet, a variety of device connections, as well as productivity-enhancing features.
Specifications:
- 16 SIP account
- 10 paperless DSS keys
- 4.3" colour LCD screen
- 480 x 272 resolution
- Dual-port Gigabit Ethernet
- HD speaker/handset
- 3 way conferencing
- USB recording
Yealink T48
The Yealink T48 is an innovative IP phone for a fast-changing world. Designed for both local and international use by business, industry and commerce. It incorporates a large touch panel that makes switching between screens and apps very easy. Yealink Optima HD technology makes you feel like you are sat opposite the person at the other end of the call. It isbuilt forGigabit Ethernetand facilitates very rapid call handling. Productivity-enhancing features included.
Specifications:
- 16 SIP account
- 29 one-touch DSS keys
- 7" colour LCD touch screen
- 800 x 480 resolution
- Dual-port Gigabit Ethernet
- HD speaker/handset
- 3 way conferencing
- USB recording
Yealink W52P
The Yealink W52P Wireless DECT IP Phone, with base station, serves businesses with great features and stable performance. Affordable and simple, it is great for small business owners, retail outlets and café with less on-the-move communications. Stable HD Voice makes every call clear and efficient and the LCD display makes information browsing easy.
Specifications:
- Full duplex speaker phone
- 1.8” 128 x160-pixel LCD display
- 100 hour standby time
- 10 hour talk time
- Range: Indoor 50m/outdoor 300m
- Up to 5 handsets
- 5 SIP accounts
- 4 simultaneous voice calls
Yealink CP860 (Diamond IP Conference Phone)
CP860 is the next generation IP conference phone launched by Yealink. An original diamond-section design makes the product look dazzling, while also providing enhanced display and pickup effect. The CP860 combines fashion able design with HD voice quality, superb pickup efficiency, five-party conferences, joint calls, meeting recording and playback and other multiple advantages. The result is that it brings a high-quality, multifunctional user experience to small and medium-sized meeting rooms.
Specifications:
- HD voice quality
- Anti-glare screen
- 360 degree omnidirectional microphone pickup (3 meters)
- Extended pickup range with additional microphone (up to 5 meters)
- 64MB DDR2 memory
- 128MB Flash memory
- 2.7" graphical LCD
- Built-in PoE
- 5-way conference
Polycom VVX301
Powerful 6-line entry-level Business Media Phone for today's cubicle workers that handle low to moderate volume of calls and need crystal clear communications. Give your cubicle worker the best experience with this high-quality UC Business Media Phone. Designed for a broad range of environments for small and medium businesses. Efficient and productive calls with the unparalleled voice clarity and voice solutions of Polycom HD Voice. Improve productivity through an intuitive easy to use user interface. Reduce deployment and maintenance costs. Easy to upgrade and maintain
Specifications:
- Backlit grayscale graphical LCD (208 x 104)
- HD Voice up to 7KHz on all audio paths
- Asian character support
- Hard Keys: 12-key dial pad
- 4-way navigation cluster
- Supports VVX Expansion Module and VVX Color Expansion Module
- Expandability up to 3 modules
- Skype for Business and Office 365 Cloud PBX interoperability
Benefits of Call Centre Software
Having a reliable call centre software integrated into your small business comes with a huge range of benefits. We have worked with many small businesses that have benefited in both the long and short term from utilising one of our contact centre solutions.
The key benefits of having call centre software include:
- Never miss a call
Whether it’s a potential customer, or one of your most valued suppliers – with our call centre software you never miss a potential opportunity to communicate.
- Improve key processes
Our call centre software options have extensive features and can be integrated with other business software you are currently using, such as CRMs and task management solutions. Having your software working in tandem will improve how your teams operate.
- Monitor departments
Having a call recording and reporting tool will enable you to monitor departments and teams in terms of performance, again improving how your business operates throughout.
- Seamless customer experience
Provide a customer experience that beats the competition with our call centre software solutions. Ensuring that your customers have a seamless communication experience with your teams will benefit your business in many ways.
Leave it to the professionals
If you require control over your level of IT or Telecoms support, and would like to find out more about how Seriun can reduce your IT costs and deliver a managed outsourced department – get in touch or give us a call now.
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Service Delivery KPIs March 2021
25 secs
Average Waiting Time
(21s IVR security routing)
1998
Reactive Tickets Closed
88 %
Same Day Fix
99.8 %
Overall SLAs Met
99%
Client Satisfaction
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Head office: Seriun, Unit 9 Vantage Court, Riverside Way, Barrowford, England, BB9 6BP
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Branch office: Blackfriars House, St Mary's Parsonage, Manchester, M3 2JA