Careers at Seriun
We have been a Managed Service Provider of ICT solutions since 2003. Our expertise lies within IT support, bespoke software development and telecommunication solutions, for small and medium businesses.
We pride ourselves on delivering the highest level of service to both large and small clients, which is what keeps them coming back. We are renowned for going beyond expectation and really delighting our customers, and in turn their customers.
It’s our mission to provide solutions with impeccable service that make a significant difference to operational efficiency and service levels, which ultimately help drive down costs and increase revenues.
Take the next step in your career and join our dynamic team of professionals in a fast growing company.
Being part of the Seriun team
Our people are the most important asset we have, so we believe in looking after them as best we can.
We have an engagement policy in place with lots of perks and benefits, including:
- Great working environment, which is friendly and family oriented with break out areas
- Cashback Healthcare program
- Annual away day for staff to give feedback about Seriun, which is taken on board for positive change within the business
- Fun CSR activities to take part in
- Social days/evenings out
- Hot lunch provided on the last Friday of every month, with a catered-for style lunch every quarter
- Xmas parties (which are on another level!)
- Weekly fruit basket, tea, coffee and fruit juice provided
- Ability to buy more holidays
- Long service rewards
- And much more
Account Manager
Location: North West based
This is an opportunity for an enthusiastic Account Manager to join a fast growing IT Managed Service Provider.
Responsibilities
- Work closely with customers to determine technology solutions to suit their current and future requirements
- Conduct research to identify new markets with the current customer base
- Build solid relationships with customers in face to face and virtual meetings
- Promote Seriun’s products and services and maintain awareness of these
- Prepare sales contracts in line with GDPR
- Use CRM systems to record activity
- Build long-term relationships with customers
- Liaise with the marketing dept re: lead gen
Read more...
Requirements
- Business development experience within an MSP
- Proven sales track record
- Market knowledge
- Ability to build rapport
- Good time management
- Communication/negotiation skills
- Experience in IT/telecoms support
- A valid UK driving licence
Interested?
Please send your CV to: careers@seriun.co.uk
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Business Development Manager
Location: North West based
This is an opportunity for an enthusiastic Business Development
Manager to join a fast growing IT Managed Service Provider.
Responsibilities
- Develop a growth strategy
- Conduct research to identify new markets
- Arrange business meetings
- Promote Seriun’s products and services
- Prepare sales contracts in line with GDPR
- Use CRM systems to record activity
- Build long-term relationships with customers
- Liaise with the marketing dept re: lead gen
Read more...
Requirements
- Business development experience within an MSP
- Proven sales track record
- Market knowledge
- Ability to build rapport
- Good time management
- Communication/negotiation skills
- Experience in IT/telecoms support
- A valid UK driving licence
Interested?
Please send your CV to: careers@seriun.co.uk
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Web Designer & SEO Specialist
Location: Manchester based – on opening of new city centre office
This is a fantastic opportunity to join an award-winning Managed Service Provider and be part of our growth journey and success story.
We are looking for a results-driven and analytical digital expert to join our friendly team as Web Designer and SEO specialist to work as part of the marketing department. We have plans to open a Manchester office later in the year, which will eventually become your main base.
The role
With your finger on the digital pulse you will be responsible for developing, maintaining, and promoting the company website. You will also create and implement a well-managed SEO strategy to drive traffic to our website with the intention of generating higher quality leads. General duties will include:
- Develop and maintain the Seriun WordPress website to enhance user experience and engagement
- Create online marketing strategies to drive traffic to the site
- Boost the Seriun website’s search engine ranking via SEO
- Measure and report monthly on website performance
- Set project milestones and deliver against these
About you
You will have:
- An enthusiasm and be hardworking with a keen eye for detail and design
- A strong ability for both written and visual content creation
- Excellent communication and time management skills
- An ability to work under pressure and willingness to learn, grow and develop
- An ability to work independently under own initiative
- Have an interest in the IT and telecoms market
Read more...
Desirable skills & experience:
- At least two years’ experience in web design and development
- Understanding of best practice SEO techniques and with evidence of successful implementation
- Google Analytics Experience
- Extensive knowledge and demonstrable experience of HTML and CSS technologies
- An understanding of the principles of UX design, usability, and Conversion Rate Optimisation
- Strong knowledge and understanding of WordPress and basic PHP development
- Experience and ability to utilise Adobe Creative Suite applications i.e. Photoshop and Illustrator
Interested?
Please send your CV to: careers@seriun.co.uk
Get the full job description to find out more:
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Service Desk Engineer
Location: Barrowford or Manchester City Centre
This is an opportunity for a dynamic Service Desk Engineer to join a fast growing IT Managed Service Provider.
The role will be based within our Service Desk, working on tickets and directly assisting customers. Initially office-based with scope to work on-site.
Due to expected growth within the business, the suitable candidate will progress into full 2nd line, 3rd line and project work in the future. We take a proactive view on progressing employees careers and don’t restrict service desk engineers purely to ticket work.
You’ll need experience in…
- Resolving customer issues via a ticketing system
- Working to SLAs
Read more...
- Networking and network devices such as Cisco and HP
- Switching, routing, firewalls – preferably Cisco Meraki
- Windows Server 2008/2012/2016/2019
- Windows 10/8.1/7
- Office 365
- VMware (desirable)
- TCP/IP, LAN, WAN, VPNs
You must have…
- Two years experience working in end-user support
- Excellent customer service skills
- High level of interpersonal skills
- An ability to accurately triage technical requests
- A valid UK driving licence
Interested?
Please send your CV to: careers@seriun.co.uk
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More career postings coming soon…
What our clients said...
“I wish to express my gratitude for the considerable amount of IT support and consultancy that you have provided to HR Savvy. I have no hesitation in recommending your services. You are firmly our ‘go-to’ people now for all things IT related.”
Tracey Murphy
Managing Director, HR Savvy
“Seriun’s thorough planning allowed us to move our full operations seamlessly to our new office, without incurring any downtime. We felt like we were in completely safe hands as they managed the whole process from start to finish, so we didn’t have to worry about a thing.”
Gordon Harper
IT Manager, Myerson
“We asked Seriun to deliver our marketplace platform. Their approach ensured that key business requirements were quickly identified and a strategic roadmap developed that resulted in the timely and cost effective delivery of our marketplace. Seriun have proven to be a strategic partner to Open for Vintage, and we highly recommend them.”
Colin Saunders
CEO, Open for Vintage
“We are now at the stage where we work closely with Seriun to shape and deliver strategic projects. They’ve become a valued and trusted supplier.”
David Baines
Operations Director, Manufax
“Justin Sherwood and his team at Seriun are not only the ideal outsourced IT provider, but their ability to create bespoke, niche solutions to suit the specific needs of our business means that partnering with them is a no brainer.”
Steve Adams
Managing Director, The Safari Store
“Now a trusted strategic partner of our company, they’ve helped us develop our existing IT infrastructure, our ICT systems and security. We rely on them for their unwavering expertise and rapid response. We’re constantly bombarded by alternative suppliers, but with the level of service we receive we won’t be moving.”
David Meehan
General Manager, Beta Group Ltd.
“Seriun have become our entire IT department! They dig us out of many a scrape and always seem to make it look easy! I cannot recommend them highly enough for network support, software development and all their other supplemental services. They are always responsive in our times of need and are incredible value for money.”
Jamie MacGregor
Managing Director, Bright Direction Training
“Seriun are an award winning company that really put the customer at the heart of their business operations. I have had the pleasure of working with them for the past 12 months and they are highly recommended.”
Mubarak Chati
Managing Director, 1 Events Media
“All up and running again with thanks to James from Seriun – he was excellent and resolved issues that BT couldn’t!”
Dr Daniel Keating
Director, Electromech
Working with the best to deliver the best
Meet the team
Meet the people that make it all work
Service Delivery KPIs June 2020
25 secs
Average Waiting Time
(21s IVR security routing)
1907
Reactive Tickets Closed
85 %
Same Day Fix
99.9 %
Overall SLAs Met
99%
Client Satisfaction
Talk to our team
We would love to chat with you!
Head office: Seriun, Unit 9 Vantage Court, Riverside Way, Barrowford, England, BB9 6BP
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Branch office: Suite 3 Southworth Business Suites, Southworth Rd, Newton-le-Willows WA12 0HS