Security Packages
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Our IT Support Packages

We have packaged up our IT services, taking away the worry of choosing what to include in your IT provision, so that you have the cover that’s right for you.

Our comprehensive IT support packages are scalable and have been designed to suit smaller companies as well as larger enterprises.

Features
Basic
Standard
Advanced
General Services
Remote support

Excludes third-party apps

On-site support

See project tariff

See project tariff

Server monitoring

Basic

Standard

Advanced

Ironcore backup on-site

Ironcore backup cloud*

Security audit & report

Patch management

Security/Critical

Security/Critical

Full cover

Third party patch management (e.g. Sage, Java, Adobe)

Cyber Essentials ready

Cyber Essentials certified

Antivirus + Endpoint Management

£2 supplement per device

£2 supplement per device

£1 supplement per device

SLAs
Call out

Next business day

4 hour

Guaranteed resolution time

Guaranteed response time

Project work *(on-site min 1 hr | remote =pro-rata)

Additional £100 per hr

Additional £80 per hr

Additional £60 per hr

Prioritised incidents

Reporting

Annually

Quarterly

Contract review

Annually

Bi-annually

Quarterly

IT roadmap

Additional Extras
New PC set up

Charge for additional or new PCs (unless purchased from Seriun)

Ironcore backup cloud

£50 per month 250 Gb maximum storage

Security audit & report

Charge dependant on requirements

Third party patch management (e.g. Sage, Java, Adobe)

Charge dependant on requirements

Cyber Essentials certified

£250 one-off cost