James Pratt secures promotion to Senior Service Desk Engineer

Seriun MSP are proud to announce the promotion of James Pratt who has progressed from First Line Engineer to Senior Service Desk Engineer.

James, from Clitheroe, initially pursued Business Studies at Sheffield Hallam University. However, his true aptitude lies in technical proficiency.

Joining Seriun just over two years ago, James swiftly advanced from First Line to Second Line within a year. Now, as Senior Service Desk Engineer, he undertakes the critical responsibility of resolving intricate issues, mastering advanced technical challenges, and devising solutions for complex scenarios that may arise within an organisation’s IT infrastructure.

As James reflects on his journey he shares: “my experience at Seriun has been invaluable as I step into my new role. The challenges may be more complex, but the satisfaction of finding solutions is incredibly rewarding”.

Paul Jameson, Service Desk Manager adds: “JP has constantly shown a remarkable ability to tackle issues with a strategic approach that reflects his understanding of our systems. I have no doubt that he will excel in his new role, and I’m confident that his expertise will continue to elevate our service delivery and client satisfaction”.

Promotion to Senior Service Desk Engineer marks a significant milestone in James’ journey, reflecting Seriun’s commitment to recognise and nurture internal talent. As he takes on new challenges and responsibilities, Seriun look forward to witnessing his continued growth and contributions in the dynamic world of technology.

For more information about Seriun, visit their website at www.seriun.co.uk

Interested in a career at Seriun? Visit their careers page: www.seriun.co.uk/careers

Meet the Seriun team here: www.seriun.co.uk/meet-the-team