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Our Managed IT Support Services

We deliver Managed IT Support Services that are flexible, scalable and reliable, to look after all your IT requirements today and in the future.

Our customer-centric approach is designed around the unique needs of your business. We work closely with you to really understand your organisation, systems and processes, so we can recommend the IT support solution that will help you thrive and grow.

Seriun already provides IT services management for clients in a wide range of sectors, including specialist sectors that require diligent levels of compliance. Technology is closely coupled with growth and we offer a range of IT services that can deliver benefits to every business.

This change is a controlled, managed process – even our switching process is as easy and friction-free as possible.

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IT Roadmap

Whether you’re a small business or an enterprise operation, we will gather detailed insight into your business and its operations. From our thorough analysis, we will create an accurate IT roadmap, complete with our recommendations for the IT solution that’s the right fit for your business – one that will deliver greater efficiency and maximise performance. Read more about the IT Roadmap.

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Technical Support

Our technical engineers are highly skilled with all the latest industry accreditations. They are our experts. Look upon them as part of your team and remember they are only a phone call away should you need assistance. They will constantly proactively monitor your systems to make sure all your IT is running smoothly, giving you peace of mind knowing that you’re in safe hands. Read more about technical support.

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Security

Cyber crime is a clear and present threat to every business. The Cyber Security Breaches Survey 2020 from the DCMS revealed that almost half of all businesses had experienced a security breach or attack in the previous year, noting that “cyber attacks have evolved and become more frequent”. Protect your business against heavy fines, lost data and a ruined reputation with a security solution tailored to your requirements. Read more about cyber security.

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IT Training

We want to make sure you get the best from your IT. Once we’ve installed your new tech or refreshed your existing systems, we won’t just leave you to fend for yourself. We offer training to you and your team to ensure you get optimum performance from your IT. You’ll come away with a deeper understanding of how it makes your working day flow more easily and productively. Read more about our training.

Features of a fully-managed, proactive IT service

  • Remote support – a dedicated helpdesk that will remotely diagnose and repair faults, install and configure VPN solutions, and update & maintain software.
  • Ironcore backup on-site – fast, encrypted, reliable and tested on-line backup services.
  • Patch management – installation of the latest software and operating system security patches and upgrades.
  • Cyber essentials ready – put the cyber security fundamentals in place to kick start your journey to getting your business protected from cyber-attack.
  • Antivirus & endpoint management – secure your network from the threats associated with remote connection.
  • Server monitoring – monitoring your system resources to help understand usage so you can improve capacity planning and your end-user experience.
  • On-site support – personal on-site support from a highly skilled Seriun engineer.
  • Security audit & report – review of your IT security, examining your full IT infrastructure to determine its efficiency and effectiveness – with full report and recommendations.
  • Third-party patch management – providing the tools to deploy patches to third party applications such as Sage, Java and Adobe.
  • Cyber Essentials Certified – get Cyber Essentials Certified to demonstrate your understanding and commitment to cyber security.

We are accredited with Quality Management System ISO9001 and Security System ISO 27001. We also hold project management and IT management certification in PRINCE2 and ITIL, plus the coveted CISSP (Certified Information Systems Security Professional). Seriun is also a Microsoft Gold Partner.

If your IT is not at its full potential and you would like to discuss taking it to the next level, complete our form for a call back or speak directly to our team on 01282 500770.

Working with the best to deliver the best

Meet the team

Meet the people that make it all work

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Service Delivery KPIs March 2021

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25 secs

Average Waiting Time
(21s IVR security routing)

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1998

Reactive Tickets Closed

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88 %

Same Day Fix

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99.8 %

Overall SLAs Met

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99%

Client Satisfaction