Katie Suthers
Support Engineer
Service & Support
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- Service & Support
Service Delivery KPIs July 2025
25 secs
Average Waiting Time
(21s IVR security routing)
2010
Reactive Tickets Closed
90 %
Same Day Fix
99.8 %
Overall SLAs Met
99%
Client Satisfaction
Talk to our team
We would love a chat about IT Support and Technology!
Burnley Office: Unit 5 AMS Technology Park, Billington Road, Burnley, Lancashire, BB11 5UB
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Manchester office: Office 505, Arkwright House, Parsonage Gardens, Manchester, M3 2LF
Burnley: 01282 500 770
Manchester: 0161 3883533
Email: sales@seriun.co.uk