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ServicesIT Support

"Seriun deliver on their promises. The engineers call back when they say they will and do the work that's expected." - Martin Lewis, Beta Group Limited.

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Your strategic managed IT support partner

If you are reviewing your information systems, require additional support or wish to outsource your IT department, we would be delighted to discuss your requirements and partner with you.

Managed IT Support Services

 

All Inclusive Support

 

• Focus on value generating activities and leave us to take care of your systems

 

• Remove the pain of dealing with third party vendors to deliver a more efficient service.

 

• Monthly fixed price service allows you to budget and know everything is covered.

 

 

Enhanced Support

 

• Where there may be a skills gap or shortage our enhanced package provides additional support.

 

• Wider specialist technical knowhow and experience.

 

• Delivers great value for a fixed monthly cost, from £100 per month.

 

• Can be an interim or permanent solution.

 

 

Ad-Hoc Support

 

• Affordable, non-contracted pay as you go support, billed at an hourly rate.

 

• A perfect way to trial our services and overcome periods of peak demand.

 

• Best of breed, leading tools and management systems and first class service.

 

IT support components

Account Management      Helpdesk and Ticket Management

Assuring quality, consistency and reliability, our team is here to manage your needs. Regular reviews and reporting to produce an annual strategy assessment for your business.

 

    

Core to the delivery of our service is our industry leading and award winning helpdesk management system.

Onboarding   Monitoring and System Management

Understanding your systems ensuring best practice approach from the start.

    

Our award winning platform performs device monitoring and proactively measures critical performance elements, enabling us to rapidly deliver effective patch and resource management.

Technical Team     

Our motivated technical team are dedicated and committed. Their experience is backed by certification and degree level education.

 

 

If you require control over your level of IT support, and would like to find out more about how Seriun can reduce your IT costs and deliver a managed outsourced department - get in touch or give us a call now.