IT Support, Telecoms & Software FAQs
IT Support, Telecoms & Software
We’re a proactive and innovative Managed Service Provider based in the UK. Our IT Support, Telecoms and Software services focus on providing your business with efficient, cost-effective and user-centric solutions that influence growth and profitability.
FAQs
What are IT packages?
They are a monthly contract with your IT services provider, who will be responsible for keeping certain elements of your IT software (like Microsoft products) and hardware (like laptops and desktop computers) operational. Managed IT packages ensure you have the coverage and protection your company needs to stay productive. They are cheaper than ad hoc support when something goes wrong, and ensure priority service. Check out our IT packages.
Are IT packages an expensive way to get IT support?
They are cheaper than ad hoc support when something goes wrong, and ensure you get priority service when you need it most. In addition, an engineer will probably take less time to resolve a problem and, because they can undertake good housekeeping tasks like updates and patches, as well as catching issues before they arise, it keeps your employees on the tasks they are supposed to be working on. Check out the list of tasks and responsibilities of our IT packages.
What does a support provider do?
If you’re talking about an IT support provider, they make sure your computers and servers are working optimally. They take over all the tasks that otherwise would be done by your team, like updating software, and fix software and hardware that isn’t operating properly. They can be engaged to provide prompt, ongoing support or on an ad hoc basis. Read more about the tasks support provider’s perform .
Is there an IT support provider near me?
Most likely! Though rather than engage with an IT support provider near you, you might be better off considering their experience and the types of IT packages or emergency support they offer. Check if they are accredited and certified. Sometimes being close isn’t good enough – or necessary. Many of our clients are located more than an hour away by road, and we manage to revolve a good proportion of issues remotely using a screen takeover. Remote support is a basic element of an IT support provider.
What are managed IT services?
This is when you engage an external team to handle your IT support. It’s an efficient and cost-effective way of maintaining your IT infrastructure. An IT support provider will be up-to-date on current best practice and the latest certifications and have the resource to respond to emergencies promptly. For businesses that don’t have an internal IT support team, it means your employees remain productive and aren’t trying to troubleshoot issues themselves. We can also support an internal IT support team. Read more about the different types of IT support packages available.
How can you support my internal IT services team?
There’s plenty of support we can provide your internal IT team. We dovetail our service to your needs and can supply you with the latest technologies, advise on projects and compliance requirements, and extend our management systems to your advantage with no start up overhead. Read more about the different types of IT support packages available.
Do i pay monthly for managed IT services?
Yes. It’s an efficient and cost-effective way of making sure your hardware and software – and your employees – are working optimally. As well as the day-to-day proactive housekeeping, (like updating licences, setting up new accounts and maintenance of network infrastructure) managed IT services should include helpdesk support and on-site engineering visits at no extra charge. Managed IT services packages vary in features and cost, so they can be tailored to the needs of an individual business.