Connect all members of your team, whatever location they are working from, with our collaboration and mobility solutions.
By combining technologies together we create tailored programmes for all our clients, remain flexible around your employees remote working without compromising on the quality of communication both internally and externally.
Enabling your workforce to easily collaborate regardless of location is the key to successful telephony integration in your organisation. From inter-office calls to long distance client calls, your telecommunications need to be clear, concise and sound professional regardless of your location.
Fixed Mobile Convergence (FMC) describes a telephone system that uses both fixed line and mobile telephony, and unifies the two different technologies to act as a single system. With the trend for distance working increasingly on the rise, mobile workers can spend as much as 40% of their day away from the office. By deploying a solution that enables calls to be received through either a land line or mobile number, the modern-day workforce can be as efficient away from the office as they are at their desks.
FMC enables an entire workforce to be as present as they need to be regardless of their location. The seamless transmission from land line to mobile device, with no perceptible break in handover makes for a winning combination of modern technology and flexible working arrangements. With mobile numbers hidden from display, the mobile phone is no longer the poor relation to the office phone.
Combined hosted dialling systems are based on automatic or predictive dialling systems that are entirely cloud based. Cloud diallers offer many advantages over traditional tele-marketing software and can help to reduce both hardware and IT costs for your outbound telecommunication systems.
Often used by telemarketers and customer service agents, combined diallers enable agents to spend more time speaking on the phone, and less time searching for numbers. Combined diallers can also merge with other integrated cloud-based solution to log calls or report call data.
Business communications needs to be heard. HD voice offers a clear improvement over existing narrowband calls as it delivers more sound information. The human ear can process sound in a range from 50 to 22,000 hertz (Hz), and the human voice ranges from 80 to 14,000 Hz. A classic narrowband phone call on the public switched telephone network delivers voice in a range from 200 to 3,400 Hz, clipping off sound at both the low and high ends of the hearing range. Running calls over a mobile network only worsens the problem with sound compression algorithms, or codecs, designed to put more phone calls in existing cellular bandwidth.
In the business arena, it is important that your voice can be well understood, and any background noise is eradicated. HD Voice delivers more sound in a range from 50 to 7,000 Hz or more, dramatically improving the sound quality. You can be on a conference call in a busy office, or on a mobile phone at the train station and your call will still sound crystal clear.
Call control is a process that is used in telecommunications networks to monitor and maintain connections once they have been established. In VoIP systems, call control is used to control connects between two endpoints, or between an endpoint and a gatekeeper. These endpoints are known as H.323 connections and are an International Telecommunication Union (ITU) standard for digital communication between terminals, network equipment and services.
Call control is important to ensure that failed connections do not disrupt your business communications.
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