Your Samsung systems provider
If you are reviewing your current telecoms systems, including the handsets that your team use, we would be delighted to assist you.
Samsung OfficeServ
Samsung systems offer highly advanced telephony systems offering ergonomic design, robust security features and increased functionality. Suitable to organisations of all sizes, Samsung Systems are leading the way in flexible, cost-effective telephony solutions for small to medium sized organisations.
The OfficeServ 7000 can be used to build sophisticated telephony applications, secure data-communications infrastructure and policy-driven networks. With a comprehensive range of features and functionality, the OfficeServ 7000 offers an effective and affordable solution.
0S-7030
The Samsung OfficeServ 7030 is a small business telephone system with a wide selection of powerful features. It is flexible enough to enable any combination of Samsung's wired and wireless handsets, IP phones and digital telephones and supports the latest SIP service technology. The system comes equipped with a built-in, 2 port Auto-Attendant, up to 4 built-in VoIP channels, supporting up to 8 keysets (16 VoIP Keysets).
Specifications:
- 4 PSTN Analogue Lines (max)
- 4 ISDN Basic Rate Digital Lines (equiv. channels)
- 8 SIP Trunks (via licence)
- 8 Digital Stations
- 10 Analogue Stations
- Digital Voicemail
- Direct Indial Numbers
- Calling Line Identification (CLI)
0S-7100
The Samsung OfficeServ 7100 is a single, compact platform that links wireless and wire line connections, voice and data connectivity. The 7100 supports multiple telephony standards. The basic OfficeServ 7100 comes equipped with 4 local CO line ports and 4 digital telephone ports, and can also be licensed to be used with VoIP SIP trunks. This system can expand up to 600 ports.
Specifications:
- Networking to connect and integrate remote sites as one
- VoIP to connect multiple systems or remote telephones
- Uniform Call Distribution and advanced call centre capabilities
- Smart display with soft-key feature activation
- Advanced speed dialing with dial-by-name directory.
- Advanced SVMi Voice mail with one - touch call back
- Unified Messaging - one inbox for email and voicemail. You can add fax too.
- OfficeServ Suite - computer integration for added functionality
OS-7200
The Samsung OfficeServ 7200 has been designed to deliver advanced voice, data and wireless communications in a single IP platform for businesses with up to 128 users. The OfficeServ 7200 is an “office in a box” solution providing data router and switching functions (LAN/WAN). It supports industry standard Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) as well as Telephony over Internet Protocol (ToIP) and many more.
Specifications:
- Accommodates digital, IP, and wireless phones
- Built-in reporting functionality
- Auto Attendant with Uniform Call Distribution (UCD)
- Deliver voice messages to your MS Outlook Inbox
- SPNet enables networking to other OfficeServ platforms at remote offices
- Ability to transfer, conference, and put calls on hold from your mobile phone
- Enhanced on and off-site productivity with a suite of Computer Telephony Integration (CTI) applications
- Wireless Access Points allow for seamless integration with wireless handsets and PDAs
- Enterprise-class firewall and Intrusion Detection System for powerful security
0S-7200s
The Samsung OfficeServ 7200s is compatible with analog, digital or SIP trunks, and can accommodate up to 64 users. It delivers advanced voice, data and wireless communications in a single IP platform. The OfficeServ 7200S is a flexible alternative for smaller 7200 configurations. With built in Media Gateway Interface (MGI), Session Border Controller (SBC), Media Proxy Server (MPS) and VoiceMail it provides an efficient option for those on a budget
Specifications:
- Accommodates a wide range of digital, IP, and wireless phones
- Built-in reporting functionality for monitoring call statistics
- Auto Attendant with Uniform Call Distribution (UCD)
- Embedded voicemail with email gateway to deliver voice messages to your MS Outlook Inbox
- SPNet enables networking to other OfficeServ platforms at remote offices
- Executive Mobex allows your desk phone and mobile phone to ring simultaneously and gives you the ability to transfer, conference, and put calls on hold from your mobile phone
- Enhanced on and off-site productivity with a suite of Computer Telephony Integration (CTI) applications
- Wireless Access Points allow for seamless integration with wireless handsets and PDAs
- Enterprise-class firewall and Intrusion Detection System for powerful security
0S-7400
The Samsung OfficeServ 7400 supports up to 480 phones in a single site or thousands of users in a multisite network, this robust communication platform keeps everyone and everything connected with true convergence. The OfficeServ 7400 offers both complete scalability and reliability. The OfficeServ 7400 is a top of the line, Samsung communications platform. The 7400 provides significant cost savings and can integrate with call processing and management tool software, offering your business useful insights into productivity and customer service
Specifications:
- Embedded or Standalone Application Local or Remote Programming LAN/WAN/Modem Connectivity Database Upload and Download Offline Database Viewing
- Search Engine (By MMC/Title)
- Software Upgrades to SD, SVMi-20i, CNF24 SVMi-20i Programming Interface (GUI)
- Accommodates a wide range of digital, IP, and wireless phones
- Built-in reporting functionality for monitoring call statistics
- Auto Attendant with Uniform Call Distribution (UCD)
- Embedded voicemail with email gateway to deliver voice messages to your MS Outlook Inbox
- SPNet enables networking to other OfficeServ platforms at remote offices
- Executive Mobex allows your desk phone and mobile phone to ring simultaneously and gives you the ability to transfer, conference, and put calls on hold from your mobile phone
- Enhanced on and off-site productivity with a suite of Computer Telephony Integration (CTI) applications
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Service Delivery KPIs October 2020
25 secs
Average Waiting Time
(21s IVR security routing)
2167
Reactive Tickets Closed
83 %
Same Day Fix
99.8 %
Overall SLAs Met
99%
Client Satisfaction
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