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IT SupportService and Delivery

Complete peace of mind with a fully managed service

Seriun's IT support is proactive and anticipates potential issues by delivering a fully managed support package to meet your needs. Suitable for small to medium sized organisations, our Service Level Agreement guarantees excellent response, management and resolution.

Management and Service Delivery

Our key objective is to represent your IT interests and take on the responsibility and accountability for delivering a successful and reliable IT operation. We aim to achieve this in a flexible way, with particular focus on best practice.

 

Seriun IT support services table

 

Our modular offering is scalable and services can be engaged from light touch support to a fully outsourced model. In consultation, we work together to identify and agree on the service plan that’s best suited to your organisation.

IT Support Life-cycle

Seriun IT supportlife-cycle diagram  

The life-cycle shows our continued commitment to improving service delivery and quality.

 

  • - Audit and identify your current position
  • - Setup our service and on-board your systems
  • - Implement requirements and solutions
  • - Continually monitor and maintain your systems
  • - Proactively manage and deliver change
  • - Report and review

Strategic Partnership


Seriun’s ethos it to provide extra value. We achieve this through our vast knowledge and experience of many different business sectors and applications.


Benchmarking and best practice techniques drive; quality, financial and operational efficiencies. We envisage a collaborative relationship influencing strategic IT direction and development.