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IT SupportHow We Work Together

First class, best in breed tools for outstanding service

Continual investment in the latest and greatest tools and training ensures your business is at the forefront of excellence.

Account Management

Your dedicated account manager is responsible for managing the relationship between you and your outsourced IT department. Think of us as a department within your business and a resource to call upon and advise on all IT support issues. We value your business and provide direct contact to our team of Directors, giving you peace of mind and assurance we have your interest at heart.

Helpdesk, Monitoring and Reporting

Autotask and Solarwinds, two of the leading providers in managed service provider (MSP) systems, provide the best of breed solutions to aid us in process and quality of projects and services. These tools are at the center of everything we do and continued investment insure outstanding reporting, service and monitoring.

 

           

"We measure how well we're doing through a short questionnaire after each service request and the feedback helps us continually improve our IT support service." 

Derren, Service and Operations Manager

Technical Team

Our team represent a combined technical experience of over 150 years and we support and encourage self development. Continual improvement is critical in the fast paced IT industry and certifications ensure we ascertain and retain these skills and competencies.

Our commitment to industry partnership and certification programs such as CISCO, Microsoft, VMware and Veeam demonstrate our abilities and competency to implement, support and maintain the systems that power your business.

Support and Maintenance

Onsite visits form a regular and necessary requirement. This helps develop our relationship and often service is better face to face. Most of what we deliver is via remote support tools, allowing for rapid response and early resolution.

 

Whether you’re here in Lancashire or need IT services in Manchester, Cheshire and beyond, Seriun is ready and waiting to help.